Expanding Role of the Service Provider — From Music to Games to the Connected Home

Service growth is down as a result of this near saturation in developed countries, so service providers are anxious to compensate.

Opportunities for value-added services span such categories as entertainment, technical support, home management, energy services, and healthcare.  Each one offers a unique value proposition, and service companies view these services as means to retain customers and as platforms for future revenue growth. This whitepaper examines the markets for these different value-added services.

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