This third installment
in Parks Associates'
groundbreaking tech
support research
provides data on
consumer need for and
interest in premium
technical support
services, with
additional insight on
adoption of “attached”
services.
It
identifies consumer
response to marketing
and other promotions and
quantifies today’s
market opportunity for
premium technical
support services.
This survey of U.S.
small- and medium-sized
businesses (SMB) gauges
their need for premium
technical support
services. This study
provides insight into
technical support needs,
examines current tech
support solutions, and
looks at preferred
providers and pricing.
This project features
consumer surveys of
European countries and provides a
quantitative assessment of the market for
digital home technical and support services.
This primary consumer survey provides a quantitative assessment
of the market for digital home technical and customer support
services.
Connected Home: Global Outlook
Analysis on the deployment of home networking solutions by
worldwide broadband service providers, including the role of
RGs in enabling new applications and services
If you are interested in this research, you
might also be interested in our
Residential Energy Management research
project, which addresses market opportunities, initiatives,
and consumer preferences in this important and
growing industry space.
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