James Morehead, Vice President – Product Management and Corporate Marketing joined Support.com (NASDAQ: SPRT) in October 2003. Support.com enables leading communication providers, retailers, technology companies and others to create new revenue streams and deepen customer relationships by offering comprehensive technology service programs for consumers and small businesses. James leads the global product management, corporate marketing and user experience team responsible for Support.com’s global marketing strategy, product roadmap and SaaS Service Delivery Platform. James earned a B.A.Sc in Computer Engineering from the University of Waterloo and an M.B.A. from the University of Toronto.
Prior to joining Support.com, James spent nearly four years leading the Solutions Marketing team at Portal Software (now part of Oracle), focused on expanding services in key markets including broadband, wireless, wireline, digital media and online content. James also spent eight years with Nortel Networks primarily in Nortel’s Wireless Networks business unit, with roles in strategic marketing, sales and network engineering.
James has presented at a host of key industry events and panels in North America and internationally, and he has been interviewed for and/or placed articles in numerous publications as well as prestigious industry journals including ECTA Review and IEC’s Delivering the Promise of IPTV. James is also a contributing author to “42 Rules of Product Management” edited by Brian Lawley and Greg Cohen.
Patrice Samuels studies digital home technical support services across global markets, with a focus on market trends, business models, and provider strategies. In addition to exploring events and disruptions in the technical support space, she examines pay-TV and broadband services in North America and Europe, digital media, and digital music services.
Patrice earned her MBA from Texas A&M University at College Station and BSc. in Psychology from the University of the West Indies in Kingston, Jamaica.
INDUSTRY EXPERTISE: Television Services, Broadband Services, Technical Support Services, International Markets, Digital Music