COMPLIMENTARY WEBCAST

The Internet of Things: Impact on Support Services and Solutions

Support.com - WebcastComplete the form on this page to download the presentation from this Webcast.

Co-hosted by Support.com
and Parks Associates

Roughly one-quarter of U.S. broadband households with smart home devices experience problems with the device on a monthly basis.

Between 40% and 58% of current device owners see value in tech support services for their solutions.

With the growing need of support services for the Internet of Things and its related applications support providers must be equipped to handle the growing demands for on-boarding and ongoing enablement services in order to ensure that consumers have optimal experiences with their smart home products and services.

This webcast highlights the growing importance of support services for the successful adoption and usage of connected home products and systems.

Attend this webinar to learn:

  • About the growing importance of support to improve adoption and growth in these sectors.

  • How technical support processes and tools will have to evolve in order to maintain support efficiency, in light of the growing support needs.
  • How new security and privacy concerns present an opportunity for technical support providers.
     
Presenters:

Amy Millard, VP Marketing, Support.com, Inc.

Patrice Samuels, Research Analyst, Parks Associates

Speakers

Amy Millard, VP Marketing, Support.com, Inc.

Amy Millard - Support.com

Amy leads corporate marketing, product marketing and demand generation for Support.com. Amy has over 20 years of experience in software marketing, and has led marketing for leading global software and services companies. Prior to Support.com, Amy ran marketing at Hearsay Social, provider of cloud enterprise social media software for sales and marketing. Amy also managed world-wide marketing and demand generation for MarketTools, a provider of cloud software and services for customer experience and market research. Amy earned her B.S. in Electrical Engineering from Rice University and her MBA from Stanford University.

Patrice Samuels, Research Analyst, Parks Associates

Patrice Samuels - Parks Associates

Patrice Samuels studies digital home technical support services across global markets, with a focus on market trends, business models, and provider strategies. In addition to exploring events and disruptions in the technical support space, she examines pay-TV and broadband services in North America and Europe, digital media, and digital music services.

Patrice earned her MBA from Texas A&M University at College Station and BSc. in Psychology from the University of the West Indies in Kingston, Jamaica.

INDUSTRY EXPERTISE: Television Services, Broadband Services, Technical Support Services, International Markets, Digital Music

© 1998-2022 Parks Associates. All Rights Reserved.