As adoption of smart home products pushes forward, the market must cross the chasm, and move to a segment that needs validation that the product performs well prior to purchase. Given that Net Promoter Scores for most smart product categories are low, the industry must act aggressively to address the issues with the user experience. This research quantifies the existing issues and opportunities for different smart product categories.

View Table of Contents

  • Smart Home Device Adoption
  • Smart Home Purchase Drivers, Usage, and Preferences
  • Smart Home Platforms
  • Smart Thermostat: Deep Dive
  • Smart Door Lock: Deep Dive
  • Smart Lighting: Deep Dive
  • Networked Camera: Deep Dive
  • The Security User Experience
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