The Light Commercial Marketplace

Available as part of the multiclient Light Commercial Marketplace

1.0 Executive Summary
   1.1 Purpose of this Study
   1.2 Overview and Commentary
   1.3 Topline Results, by System
      1.3.1 Internet Access
      1.3.2 Monitored Security Systems
         1.3.2.1 Who Makes the Decisions About Security System Purchases/Upgrades?
            Property Managers
            Other Light Commercial Establishments
         1.3.2.2 Likelihood of Purchasing/Upgrading Security Systems
         1.3.2.3 Percent of Light Commercial Establishments Currently Using Monitored Security Systems
      1.3.3 HVAC Systems
         1.3.3.1 Use of an Outside Service Provider for Maintenance/Service on System
         1.3.3.2 Features of HVAC Systems
         1.3.3.3 Who Makes the Decisions About HVAC System Purchases/Upgrades?
            Property Managers
            Other Light Commercial Establishments
         1.3.3.4 Desired Features on HVAC Systems
            Apartment/Condo Property Managers
            Office/Shopping Center Property Managers
            Religious Organizations
            Grocery Stores
            Quick Service Restaurants
            Full Service Restaurants
      1.3.4 Energy Management
         1.3.4.1 Importance of an Energy Management System as a Cost-Reduction Strategy
         1.3.4.2 Measures Taken to Reduce Energy Costs
         1.3.4.3 Planned Measures to Reduce Energy Costs
         1.3.4.4 Who Makes the Decisions About Energy Management System Purchases/Upgrades?
            Property Managers
            Other Light Commercial Establishments
      1.3.5 Desired Features on Energy Management System
         1.3.5.1 Apartment/Condo Property Managers
         1.3.5.2 Office/Shopping Center Property Managers
         1.3.5.3 Religious Organizations
         1.3.5.4 Grocery Stores
         1.3.5.5 Quick Service Restaurants
         1.3.5.6 Full Service Restaurants
      1.3.6 Bundling Service and Maintenance
         1.3.6.1 Systems for Which a Light Commercial Establishment is Likely to Use an
                     Outside Service Provider for Maintenance
            Apartment/Condo Property Managers
            Office/Shopping Center Property Managers
            Religious Organizations
            Grocery Stores
            Quick Service Restaurants
            Full Service Restaurants
         1.3.6.2 Interest in Contracting with a Centralized Company for a Bundled Services Offering
      1.3.7 Possible Services From the Gateway
         1.3.7.1 Top Applications from Remote Monitoring Service from Energy Service Company
            Apartment/Condo Property Managers
            Office/Shopping Center Property Managers
            Religious Organizations
            Grocery Stores
            Quick Service Restaurants
            Full Service Restaurants
         1.3.7.2 Interest in Advanced Features Likely to be Gateway Related
            Apartment/Condo Property Managers
            Office/Shopping Center Property Managers
            Religious Organizations
            Grocery Stores
            Quick Service Restaurants
            Full Service Restaurants

2.0 Property Managers: Apartments and Condos
   2.1 Property Manager Demographics
      2.1.1 Number of Properties Managed by Location
      2.1.2 Where are Properties Located?
      2.1.3 Number of Individuals Employed at Location
      2.1.4 Where is Property Management Office Located?
      2.1.5 Is Location Considered the Headquarters of the Organization
      2.1.6 Job Title of Respondent
   2.2 Internet Service
      2.2.1 Does Location Have Internet Access
      2.2.2 Type of Internet Service
   2.3 Security Systems
      2.3.1 Decision Maker for Purchase/Upgrade of Security Systems
      2.3.2 Responsibility of Respondent for Making Purchase/Upgrade Decisions
      2.3.3 Plans for Security Systems in the Next 12 Months
      2.3.4 Are Security Systems Used at Any Properties?
         2.3.4.1 Top Reasons for Using Security Systems
         2.3.4.2 Features of Security Systems
            Access Control
            Remote Notification
            Other Features
            Personnel Notified
         2.3.4.3 Security Equipment Costs: Last 12 Months
         2.3.4.4 Distribution Channels for Security Equipment
         2.3.4.5 Brand(s) of Security Equipment Used
         2.3.4.6 Satisfaction with Security Equipment
         2.3.4.7 Approximate Monthly Monitoring Fee
         2.3.4.8 Satisfaction with Security Monitoring Company
         2.3.4.9 Security Monitoring Companies Used
         2.3.4.10 Responsibility for Maintenance on System
      2.3.5 Interest in Security System Features
         2.3.5.1 Access Control
         2.3.5.2 Remote Notification
         2.3.5.3 Other Features
      2.3.6 Importance of Factors in the Purchase/Upgrade of Security Systems
         2.3.6.1 Aesthetics/Design
         2.3.6.2 Architectural/Building Specs
         2.3.6.3 Brand Name
         2.3.6.4 Ease of Use
         2.3.6.5 Online Accessibility
         2.3.6.6 Price
         2.3.6.7 Service/Maintenance Programs
         2.3.6.8 System Capabilities
         2.3.6.9 System Reliability
         2.3.6.10 Integration with Existing Systems
   2.4 HVAC Systems
      2.4.1 Responsibility for Maintenance/Service
      2.4.2 Who Controls the Temperature at Properties?
      2.4.3 Responsibility of Respondent for Making Purchase/Upgrade Decisions
         2.4.3.1 Distribution Channels for HVAC Equipment
         2.4.3.2 Brand(s) of HVAC Equipment Used
         2.4.3.3 Features of HVAC Systems Used
         2.4.3.4 Amount Spent, Last 12 Months, on Purchase/Upgrade of HVAC Systems
         2.4.3.5 Considerations for Purchasing/Upgrading HVAC Systems
         2.4.3.6 Importance of Factors in the Purchase/Upgrade of HVAC Systems
            Ease of Installation
            Ease of Operation
            End-User Comfort
            Energy Efficiency Rating
            Flexibility of System
            Price
            Integration with Existing Systems
         2.4.3.7 Interest in HVAC System Features
         2.4.3.8 Responsibility for the Purchase/Upgrade of HVAC Systems
         2.4.3.9 Does Location Use an HVAC Control System?
            Brand of HVAC Control System Used
            Likelihood of Purchasing an HVAC Control System
   2.5 Energy Management
      2.5.1 How are Energy Costs Paid?
      2.5.2 Average Monthly Energy Bill
      2.5.3 Measures Taken to Reduce Energy Costs
      2.5.4 Measures Planned to Reduce Energy Costs
      2.5.5 Importance of an Energy Management System
      2.5.6 Likelihood of Purchasing an Energy Management System
      2.5.7 Responsibility for the Purchase/Upgrade of an Energy Management System
      2.5.8 Expectations about Cost Savings with Use of Energy Management System
      2.5.9 Expectations about the Time to Recover Purchase Price of Energy Management System
      2.5.10 Interest in Energy Management Features
      2.5.11 Interest in Remote Control Features of Energy Management System
      2.5.12 Interest in Real-Time Energy Use Data
      2.5.13 Does Location Use an Energy Management System
   2.6 Opinions and Interest in Future Services
      2.6.1 Sources for Information on Various Systems
      2.6.2 Using Outside Service Providers for Maintenance and Service on Various Systems
         2.6.2.1 For Which Systems is Property Manager Most Likely to Use an
                     Outside Service Provider for Maintenance/Service?
         2.6.2.2 Three Most Important Factors in Looking at an Outside Service Provider
         2.6.2.3 Interest in Contracting Outside Service Provider for Remote Monitoring Of:
            Air Quality
            Automated Lighting
            Automated Meter Reading
            Carbon Monoxide Monitoring
            Gas Leak Detection
            HVAC
            Moisture Detection
            Refrigeration
            Remote Access Control
            Remote Equipment Diagnostics/Notification
            Security Water Control
         2.6.2.4 Contracting with a Centralized Company for Bundled Services,
                     Including Installation and Support
            Interest
            Expected Cost Savings
         2.6.2.5 Interest in Emerging Features and Services
         2.6.2.6 Interest in Contracting with Outside Service Provider for Various Applications
            Staff Remote Control of HVAC System
            Outside Service Provider Control of HVAC System
            Automatic Notification of Power Outage
            Automatic Notification of Equipment Outage
            Remote Equipment Diagnostics
            Monitor Energy Consumption without Sub-metering
            Remote Power Disconnect for Entire Building
            Access Energy Use from the Internet
            Expectations about Monthly Cost for Energy Information
            Desired Intervals for Real-Time Energy Use Information

3.0 Property Managers: Offices and Shopping Centers
   3.1 Internet Service
      3.1.1 Does Location Have Internet Access
      3.1.2 Type of Internet Service
   3.2 Security Systems
      3.2.1 Decision Maker for Purchase/Upgrade of Security Systems
      3.2.2 Responsibility of Respondent for Making Purchase/Upgrade Decisions
      3.2.3 Plans for Security Systems in the Next 12 Months
      3.2.4 Are Security Systems Used at Any Properties?
         3.2.4.1 Top Reasons for Using Security Systems
         3.2.4.2 Features of Security Systems
            Access Control
            Remote Notification
            Other Features
            Personnel Notified
         3.2.4.3 Security Equipment Costs: Last 12 Months
         3.2.4.4 Distribution Channels for Security Equipment
         3.2.4.5 Brand(s) of Security Equipment Used
         3.2.4.6 Satisfaction with Security Equipment
         3.2.4.7 Approximate Monthly Monitoring Fee
         3.2.4.8 Satisfaction with Security Monitoring Company
         3.2.4.9 Security Monitoring Companies Used
         3.2.4.10 Responsibility for Maintenance on System
      3.2.5 Interest in Security System Features
         3.2.5.1 Access Control
         3.2.5.2 Remote Notification
         3.2.5.3 Other Features
      3.2.6 Importance of Factors in the Purchase/Upgrade of Security Systems
         3.2.6.1 Aesthetics/Design
         3.2.6.2 Architectural/Building Specs
         3.2.6.3 Brand Name
         3.2.6.4 Ease of Use
         3.2.6.5 Online Accessibility
         3.2.6.6 Price
         3.2.6.7 Service/Maintenance Programs
         3.2.6.8 System Capabilities
         3.2.6.9 System Reliability
         3.2.6.10 Integration with Existing Systems
   3.3 HVAC Systems
      3.3.1 Responsibility for Maintenance/Service
      3.3.2 Who Controls the Temperature at Properties?
      3.3.3 Responsibility of Respondent for Making Purchase/Upgrade Decisions
         3.3.3.1 Distribution Channels for HVAC Equipment
         3.3.3.2 Brand(s) of HVAC Equipment Used
         3.3.3.3 Features of HVAC Systems Used
         3.3.3.4 Amount Spent, Last 12 Months, on Purchase/Upgrade of HVAC Systems
         3.3.3.5 Considerations for Purchasing/Upgrading HVAC Systems
         3.3.3.6 Importance of Factors in the Purchase/Upgrade of HVAC Systems
            Ease of Installation
            Ease of Operation
            End-User Comfort
            Energy Efficiency Rating
            Flexibility of System
            Price
            Integration with Existing Systems
         3.3.3.7 Interest in HVAC System Features
         3.3.3.8 Responsibility for the Purchase/Upgrade of HVAC Systems
         3.3.3.9 Does Location Use an HVAC Control System?
            Brand of HVAC Control System Used
            Likelihood of Purchasing an HVAC Control System
   3.4 Energy Management
      3.4.1 How are Energy Costs Paid?
      3.4.2 Average Monthly Energy Bill
      3.4.3 Measures Taken to Reduce Energy Costs
      3.4.4 Measures Planned to Reduce Energy Costs
      3.4.5 Importance of an Energy Management System
      3.4.6 Likelihood of Purchasing an Energy Management System
      3.4.7 Responsibility for the Purchase/Upgrade of an Energy Management System
      3.4.8 Expectations about Cost Savings with Use of Energy Management System
      3.4.9 Expectations about the Time to Recover Purchase Price of Energy Management System
      3.4.10 Interest in Energy Management Features
      3.4.11 Interest in Remote Control Features of Energy Management System
      3.4.12 Interest in Real-Time Energy Use Data
      3.4.13 Does Location Use an Energy Management System
   3.5 Opinions and Interest in Future Services
      3.5.1 Sources for Information on Various Systems
      3.5.2 Using Outside Service Providers for Maintenance and Service on Various Systems
         3.5.2.1 For Which Systems is Property Manager Most Likely to Use an
                     Outside Service Provider for Maintenance/Service?
         3.5.2.2 Three Most Important Factors in Looking at an Outside Service Provider
         3.5.2.3 Interest in Contracting Outside Service Provider for Remote Monitoring Of:
            Air Quality
            Automated Lighting
            Automated Meter Reading
            Carbon Monoxide Monitoring
            Gas Leak Detection
            HVAC
            Moisture Detection
            Refrigeration
            Remote Access Control
            Remote Equipment Diagnostics/Notification
            Security Water Control
         3.5.2.4 Contracting with a Centralized Company for Bundled Services,
                     Including Installation and Support
            Interest
            Expected Cost Savings
         3.5.2.5 Interest in Emerging Features and Services
         3.5.2.6 Interest in Contracting with Outside Service Provider for Various Applications
            Staff Remote Control of HVAC System
            Outside Service Provider Control of HVAC System
            Automatic Notification of Power Outage
            Automatic Notification of Equipment Outage
            Remote Equipment Diagnostics
            Monitor Energy Consumption without Sub-metering
            Remote Power Disconnect for Entire Building
            Access Energy Use from the Internet
            Expectations about Monthly Cost for Energy Information
            Desired Intervals for Real-Time Energy Use Information

4.0 Religious Organizations
   4.1 Religious Organization Demographics
      4.1.1 Number of Individuals Employed at Location
      4.1.2 Is Location Considered the Headquarters of the Organization?
      4.1.3 Is Location Stand-Alone or Shared Facility?
      4.1.4 Job Title of Respondent
   4.2 Internet Service
      4.2.1 Does Location Have Internet Access
      4.2.2 Type of Internet Service
      4.2.3 Number of Telephone Lines at Location
      4.2.4 Average Monthly Telephone Bill
   4.3 Security Systems
      4.3.1 Decision Maker for Purchase/Upgrade of Security Systems
      4.3.2 Responsibility of Respondent for Making Purchase/Upgrade Decisions
      4.3.3 Plans for Security Systems in the Next 12 Months
      4.3.4 Are Security Systems Used at Any Properties?
         4.3.4.1 Top Reasons for Using Security Systems
         4.3.4.2 Features of Security Systems
            Access Control
            Remote Notification
            Other Features
            Personnel Notified
         4.3.4.3 Security Equipment Costs: Last 12 Months
         4.3.4.4 Distribution Channels for Security Equipment
         4.3.4.5 Brand(s) of Security Equipment Used
         4.3.4.6 Satisfaction with Security Equipment
         4.3.4.7 Approximate Monthly Monitoring Fee
         4.3.4.8 Satisfaction with Security Monitoring Company
         4.3.4.9 Security Monitoring Companies Used
         4.3.4.10 Responsibility for Maintenance on System
      4.3.5 Interest in Security System Features
         4.3.5.1 Access Control
         4.3.5.2 Remote Notification
         4.3.5.3 Other Features
      4.3.6 Importance of Factors in the Purchase/Upgrade of Security Systems
         4.3.6.1 Aesthetics/Design
         4.3.6.2 Architectural/Building Specs
         4.3.6.3 Brand Name
         4.3.6.4 Ease of Use
         4.3.6.5 Online Accessibility
         4.3.6.6 Price
         4.3.6.7 Service/Maintenance Programs
         4.3.6.8 System Capabilities
         4.3.6.9 System Reliability
         4.3.6.10 Integration with Existing Systems
   4.4 HVAC Systems
      4.4.1 Responsibility for Maintenance/Service
      4.4.2 Who Controls the Temperature at Properties?
      4.4.3 Responsibility of Respondent for Making Purchase/Upgrade Decisions
         4.4.3.1 Distribution Channels for HVAC Equipment
         4.4.3.2 Brand(s) of HVAC Equipment Used
         4.4.3.3 Features of HVAC Systems Used
         4.4.3.4 Amount Spent, Last 12 Months, on Purchase/Upgrade of HVAC Systems
         4.4.3.5 Considerations for Purchasing/Upgrading HVAC Systems
         4.4.3.6 Importance of Factors in the Purchase/Upgrade of HVAC Systems
            Ease of Installation
            Ease of Operation
            End-User Comfort
            Energy Efficiency Rating
            Flexibility of System
            Price
            Integration with Existing Systems
         4.4.3.7 Interest in HVAC System Features
         4.4.3.8 Responsibility for the Purchase/Upgrade of HVAC Systems
         4.4.3.9 Does Location Use an HVAC Control System?
            Brand of HVAC Control System Used
            Likelihood of Purchasing an HVAC Control System
   4.5 Energy Management
      4.5.1 How are Energy Costs Paid?
      4.5.2 Average Monthly Energy Bill
      4.5.3 Measures Taken to Reduce Energy Costs
      4.5.4 Measures Planned to Reduce Energy Costs
      4.5.5 Importance of an Energy Management System
      4.5.6 Likelihood of Purchasing an Energy Management System
      4.5.7 Responsibility for the Purchase/Upgrade of an Energy Management System
      4.5.8 Expectations about Cost Savings with Use of Energy Management System
      4.5.9 Expectations about the Time to Recover Purchase Price of Energy Management System
      4.5.10 Interest in Energy Management Features
      4.5.11 Interest in Remote Control Features of Energy Management System
      4.5.12 Interest in Real-Time Energy Use Data
      4.5.13 Does Location Use an Energy Management System
   4.6 Opinions and Interest in Future Services
      4.6.1 Sources for Information on Various Systems
      4.6.2 Using Outside Service Providers for Maintenance and Service on Various Systems
         4.6.2.1 For Which Systems is Property Manager Most Likely to Use an
                     Outside Service Provider for Maintenance/Service?
         4.6.2.2 Three Most Important Factors in Looking at an Outside Service Provider
         4.6.2.3 Interest in Contracting Outside Service Provider for Remote Monitoring Of:
            Air Quality
            Automated Lighting
            Automated Meter Reading
            Carbon Monoxide Monitoring
            Gas Leak Detection
            HVAC
            Moisture Detection
            Refrigeration
            Remote Access Control
            Remote Equipment Diagnostics/Notification
            Security Water Control
         4.6.2.4 Contracting with a Centralized Company for Bundled Services,
                     Including Installation and Support
            Interest
            Expected Cost Savings
         4.6.2.5 Interest in Emerging Features and Services
         4.6.2.6 Interest in Contracting with Outside Service Provider for Various Applications
            Staff Remote Control of HVAC System
            Outside Service Provider Control of HVAC System
            Automatic Notification of Power Outage
            Automatic Notification of Equipment Outage
            Remote Equipment Diagnostics
            Monitor Energy Consumption without Sub-metering
            Remote Power Disconnect for Entire Building
            Access Energy Use from the Internet
            Expectations about Monthly Cost for Energy Information
            Desired Intervals for Real-Time Energy Use Information

5.0 Quick Service Restaurants
   5.1 Quick Service Restaurant Demographics
      5.1.1 Number of Individuals Employed at Location
      5.1.2 Is Location Considered the Headquarters of the Organization?
      5.1.3 Is Location Stand-Alone or Shared Facility?
      5.1.4 Job Title of Respondent
   5.2 Internet Service
      5.2.1 Does Location Have Internet Access
      5.2.2 Type of Internet Service
      5.2.3 Number of Telephone Lines at Location
      5.2.4 Average Monthly Telephone Bill
   5.3 Security Systems
      5.3.1 Decision Maker for Purchase/Upgrade of Security Systems
      5.3.2 Responsibility of Respondent for Making Purchase/Upgrade Decisions
      5.3.3 Plans for Security Systems in the Next 12 Months
      5.3.4 Are Security Systems Used at Any Properties?
         5.3.4.1 Top Reasons for Using Security Systems
         5.3.4.2 Features of Security Systems
            Access Control
            Remote Notification
            Other Features
            Personnel Notified
         5.3.4.3 Security Equipment Costs: Last 12 Months
         5.3.4.4 Distribution Channels for Security Equipment
         5.3.4.5 Brand(s) of Security Equipment Used
         5.3.4.6 Satisfaction with Security Equipment
         5.3.4.7 Approximate Monthly Monitoring Fee
         5.3.4.8 Satisfaction with Security Monitoring Company
         5.3.4.9 Security Monitoring Companies Used
         5.3.4.10 Responsibility for Maintenance on System
      5.3.5 Interest in Security System Features
         5.3.5.1 Access Control
         5.3.5.2 Remote Notification
         5.3.5.3 Other Features
      5.3.6 Importance of Factors in the Purchase/Upgrade of Security Systems
         5.3.6.1 Aesthetics/Design
         5.3.6.2 Architectural/Building Specs
         5.3.6.3 Brand Name
         5.3.6.4 Ease of Use
         5.3.6.5 Online Accessibility
         5.3.6.6 Price
         5.3.6.7 Service/Maintenance Programs
         5.3.6.8 System Capabilities
         5.3.6.9 System Reliability
         5.3.6.10 Integration with Existing Systems
   5.4 HVAC Systems
      5.4.1 Responsibility for Maintenance/Service
      5.4.2 Who Controls the Temperature at Properties?
      5.4.3 Responsibility of Respondent for Making Purchase/Upgrade Decisions
         5.4.3.1 Distribution Channels for HVAC Equipment
         5.4.3.2 Brand(s) of HVAC Equipment Used
         5.4.3.3 Features of HVAC Systems Used
         5.4.3.4 Amount Spent, Last 12 Months, on Purchase/Upgrade of HVAC Systems
         5.4.3.5 Considerations for Purchasing/Upgrading HVAC Systems
         5.4.3.6 Importance of Factors in the Purchase/Upgrade of HVAC Systems
            Ease of Installation
            Ease of Operation
            End-User Comfort
            Energy Efficiency Rating
            Flexibility of System
            Price
            Integration with Existing Systems
         5.4.3.7 Interest in HVAC System Features
         5.4.3.8 Responsibility for the Purchase/Upgrade of HVAC Systems
         5.4.3.9 Does Location Use an HVAC Control System?
            Brand of HVAC Control System Used
            Likelihood of Purchasing an HVAC Control System
   5.5 Energy Management
      5.5.1 How are Energy Costs Paid?
      5.5.2 Average Monthly Energy Bill
      5.5.3 Measures Taken to Reduce Energy Costs
      5.5.4 Measures Planned to Reduce Energy Costs
      5.5.5 Importance of an Energy Management System
      5.5.6 Likelihood of Purchasing an Energy Management System
      5.5.7 Responsibility for the Purchase/Upgrade of an Energy Management System
      5.5.8 Expectations about Cost Savings with Use of Energy Management System
      5.5.9 Expectations about the Time to Recover Purchase Price of Energy Management System
      5.5.10 Interest in Energy Management Features
      5.5.11 Interest in Remote Control Features of Energy Management System
      5.5.12 Interest in Real-Time Energy Use Data
      5.5.13 Does Location Use an Energy Management System
   5.6 Opinions and Interest in Future Services
      5.6.1 Sources for Information on Various Systems
      5.6.2 Using Outside Service Providers for Maintenance and Service on Various Systems
         5.6.2.1 For Which Systems is Property Manager Most Likely to Use an
                     Outside Service Provider for Maintenance/Service?
         5.6.2.2 Three Most Important Factors in Looking at an Outside Service Provider
         5.6.2.3 Interest in Contracting Outside Service Provider for Remote Monitoring Of:
            Air Quality
            Automated Lighting
            Automated Meter Reading
            Carbon Monoxide Monitoring
            Gas Leak Detection
            HVAC
            Moisture Detection
            Refrigeration
            Remote Access Control
            Remote Equipment Diagnostics/Notification
            Security Water Control
         5.6.2.4 Contracting with a Centralized Company for Bundled Services,
                     Including Installation and Support
            Interest
            Expected Cost Savings
         5.6.2.5 Interest in Emerging Features and Services
         5.6.2.6 Interest in Contracting with Outside Service Provider for Various Applications
            Staff Remote Control of HVAC System
            Outside Service Provider Control of HVAC System
            Automatic Notification of Power Outage
            Automatic Notification of Equipment Outage
            Remote Equipment Diagnostics
            Monitor Energy Consumption without Sub-metering
            Remote Power Disconnect for Entire Building
            Access Energy Use from the Internet
            Expectations about Monthly Cost for Energy Information
            Desired Intervals for Real-Time Energy Use Information

6.0 Full Service Restaurants
   6.1 Full Service Restaurant Demographics
      6.1.1 Number of Individuals Employed at Location
      6.1.2 Is Location Considered the Headquarters of the Organization?
      6.1.3 Is Location Stand-Alone or Shared Facility?
      6.1.4 Job Title of Respondent
   6.2 Internet Service
      6.2.1 Does Location Have Internet Access
      6.2.2 Type of Internet Service
      6.2.3 Number of Telephone Lines at Location
      6.2.4 Average Monthly Telephone Bill
   6.3 Security Systems
      6.3.1 Decision Maker for Purchase/Upgrade of Security Systems
      6.3.2 Responsibility of Respondent for Making Purchase/Upgrade Decisions
      6.3.3 Plans for Security Systems in the Next 12 Months
      6.3.4 Are Security Systems Used at Any Properties?
         6.3.4.1 Top Reasons for Using Security Systems
         6.3.4.2 Features of Security Systems
            Access Control
            Remote Notification
            Other Features
            Personnel Notified
         6.3.4.3 Security Equipment Costs: Last 12 Months
         6.3.4.4 Distribution Channels for Security Equipment
         6.3.4.5 Brand(s) of Security Equipment Used
         6.3.4.6 Satisfaction with Security Equipment
         6.3.4.7 Approximate Monthly Monitoring Fee
         6.3.4.8 Satisfaction with Security Monitoring Company
         6.3.4.9 Security Monitoring Companies Used
         6.3.4.10 Responsibility for Maintenance on System
      6.3.5 Interest in Security System Features
         6.3.5.1 Access Control
         6.3.5.2 Remote Notification
         6.3.5.3 Other Features
      6.3.6 Importance of Factors in the Purchase/Upgrade of Security Systems
         6.3.6.1 Aesthetics/Design
         6.3.6.2 Architectural/Building Specs
         6.3.6.3 Brand Name
         6.3.6.4 Ease of Use
         6.3.6.5 Online Accessibility
         6.3.6.6 Price
         6.3.6.7 Service/Maintenance Programs
         6.3.6.8 System Capabilities
         6.3.6.9 System Reliability
         6.3.6.10 Integration with Existing Systems
   6.4 HVAC Systems
      6.4.1 Responsibility for Maintenance/Service
      6.4.2 Who Controls the Temperature at Properties?
      6.4.3 Responsibility of Respondent for Making Purchase/Upgrade Decisions
         6.4.3.1 Distribution Channels for HVAC Equipment
         6.4.3.2 Brand(s) of HVAC Equipment Used
         6.4.3.3 Features of HVAC Systems Used
         6.4.3.4 Amount Spent, Last 12 Months, on Purchase/Upgrade of HVAC Systems
         6.4.3.5 Considerations for Purchasing/Upgrading HVAC Systems
         6.4.3.6 Importance of Factors in the Purchase/Upgrade of HVAC Systems
            Ease of Installation
            Ease of Operation
            End-User Comfort
            Energy Efficiency Rating
            Flexibility of System
            Price
            Integration with Existing Systems
         6.4.3.7 Interest in HVAC System Features
         6.4.3.8 Responsibility for the Purchase/Upgrade of HVAC Systems
         6.4.3.9 Does Location Use an HVAC Control System?
            Brand of HVAC Control System Used
            Likelihood of Purchasing an HVAC Control System
   6.5 Energy Management
      6.5.1 How are Energy Costs Paid?
      6.5.2 Average Monthly Energy Bill
      6.5.3 Measures Taken to Reduce Energy Costs
      6.5.4 Measures Planned to Reduce Energy Costs
      6.5.5 Importance of an Energy Management System
      6.5.6 Likelihood of Purchasing an Energy Management System
      6.5.7 Responsibility for the Purchase/Upgrade of an Energy Management System
      6.5.8 Expectations about Cost Savings with Use of Energy Management System
      6.5.9 Expectations about the Time to Recover Purchase Price of Energy Management System
      6.5.10 Interest in Energy Management Features
      6.5.11 Interest in Remote Control Features of Energy Management System
      6.5.12 Interest in Real-Time Energy Use Data
      6.5.13 Does Location Use an Energy Management System
   6.6 Opinions and Interest in Future Services
      6.6.1 Sources for Information on Various Systems
      6.6.2 Using Outside Service Providers for Maintenance and Service on Various Systems
         6.6.2.1 For Which Systems is Property Manager Most Likely to Use an
                     Outside Service Provider for Maintenance/Service?
         6.6.2.2 Three Most Important Factors in Looking at an Outside Service Provider
         6.6.2.3 Interest in Contracting Outside Service Provider for Remote Monitoring Of:
            Air Quality
            Automated Lighting
            Automated Meter Reading
            Carbon Monoxide Monitoring
            Gas Leak Detection
            HVAC
            Moisture Detection
            Refrigeration
            Remote Access Control
            Remote Equipment Diagnostics/Notification
            Security Water Control
         6.6.2.4 Contracting with a Centralized Company for Bundled Services,
                     Including Installation and Support
            Interest
            Expected Cost Savings
         6.6.2.5 Interest in Emerging Features and Services
         6.6.2.6 Interest in Contracting with Outside Service Provider for Various Applications
            Staff Remote Control of HVAC System
            Outside Service Provider Control of HVAC System
            Automatic Notification of Power Outage
            Automatic Notification of Equipment Outage
            Remote Equipment Diagnostics
            Monitor Energy Consumption without Sub-metering
            Remote Power Disconnect for Entire Building
            Access Energy Use from the Internet
            Expectations about Monthly Cost for Energy Information
            Desired Intervals for Real-Time Energy Use Information

7.0 Grocery Stores
   7.1 Grocery Store Demographics
      7.1.1 Number of Individuals Employed at Location
      7.1.2 Is Location Considered the Headquarters of the Organization?
      7.1.3 Is Location Stand-Alone or Shared Facility?
      7.1.4 Job Title of Respondent
   7.2 Internet Service
      7.2.1 Does Location Have Internet Access
      7.2.2 Type of Internet Service
      7.2.3 Number of Telephone Lines at Location
      7.2.4 Average Monthly Telephone Bill
   7.3 Security Systems
      7.3.1 Decision Maker for Purchase/Upgrade of Security Systems
      7.3.2 Responsibility of Respondent for Making Purchase/Upgrade Decisions
      7.3.3 Plans for Security Systems in the Next 12 Months
      7.3.4 Are Security Systems Used at Any Properties?
         7.3.4.1 Top Reasons for Using Security Systems
         7.3.4.2 Features of Security Systems
            Access Control
            Remote Notification
            Other Features
            Personnel Notified
         7.3.4.3 Security Equipment Costs: Last 12 Months
         7.3.4.4 Distribution Channels for Security Equipment
         7.3.4.5 Brand(s) of Security Equipment Used
         7.3.4.6 Satisfaction with Security Equipment
         7.3.4.7 Approximate Monthly Monitoring Fee
         7.3.4.8 Satisfaction with Security Monitoring Company
         7.3.4.9 Security Monitoring Companies Used
         7.3.4.10 Responsibility for Maintenance on System
      7.3.5 Interest in Security System Features
         7.3.5.1 Access Control
         7.3.5.2 Remote Notification
         7.3.5.3 Other Features
      7.3.6 Importance of Factors in the Purchase/Upgrade of Security Systems
         7.3.6.1 Aesthetics/Design
         7.3.6.2 Architectural/Building Specs
         7.3.6.3 Brand Name
         7.3.6.4 Ease of Use
         7.3.6.5 Online Accessibility
         7.3.6.6 Price
         7.3.6.7 Service/Maintenance Programs
         7.3.6.8 System Capabilities
         7.3.6.9 System Reliability
         7.3.6.10 Integration with Existing Systems
   7.4 HVAC Systems
      7.4.1 Responsibility for Maintenance/Service
      7.4.2 Who Controls the Temperature at Properties?
      7.4.3 Responsibility of Respondent for Making Purchase/Upgrade Decisions
         7.4.3.1 Distribution Channels for HVAC Equipment
         7.4.3.2 Brand(s) of HVAC Equipment Used
         7.4.3.3 Features of HVAC Systems Used
         7.4.3.4 Amount Spent, Last 12 Months, on Purchase/Upgrade of HVAC Systems
         7.4.3.5 Considerations for Purchasing/Upgrading HVAC Systems
         7.4.3.6 Importance of Factors in the Purchase/Upgrade of HVAC Systems
            Ease of Installation
            Ease of Operation
            End-User Comfort
            Energy Efficiency Rating
            Flexibility of System
            Price
            Integration with Existing Systems
         7.4.3.7 Interest in HVAC System Features
         7.4.3.8 Responsibility for the Purchase/Upgrade of HVAC Systems
         7.4.3.9 Does Location Use an HVAC Control System?
            Brand of HVAC Control System Used
            Likelihood of Purchasing an HVAC Control System
   7.5 Energy Management
      7.5.1 How are Energy Costs Paid?
      7.5.2 Average Monthly Energy Bill
      7.5.3 Measures Taken to Reduce Energy Costs
      7.5.4 Measures Planned to Reduce Energy Costs
      7.5.5 Importance of an Energy Management System
      7.5.6 Likelihood of Purchasing an Energy Management System
      7.5.7 Responsibility for the Purchase/Upgrade of an Energy Management System
      7.5.8 Expectations about Cost Savings with Use of Energy Management System
      7.5.9 Expectations about the Time to Recover Purchase Price of Energy Management System
      7.5.10 Interest in Energy Management Features
      7.5.11 Interest in Remote Control Features of Energy Management System
      7.5.12 Interest in Real-Time Energy Use Data
      7.5.13 Does Location Use an Energy Management System
   7.6 Opinions and Interest in Future Services
      7.6.1 Sources for Information on Various Systems
      7.6.2 Using Outside Service Providers for Maintenance and Service on Various Systems
         7.6.2.1 For Which Systems is Property Manager Most Likely to Use an
                     Outside Service Provider for Maintenance/Service?
         7.6.2.2 Three Most Important Factors in Looking at an Outside Service Provider
         7.6.2.3 Interest in Contracting Outside Service Provider for Remote Monitoring Of:
            Air Quality
            Automated Lighting
            Automated Meter Reading
            Carbon Monoxide Monitoring
            Gas Leak Detection
            HVAC
            Moisture Detection
            Refrigeration
            Remote Access Control
            Remote Equipment Diagnostics/Notification
            Security Water Control
         7.6.2.4 Contracting with a Centralized Company for Bundled Services, Including Installation and Support
            Interest
            Expected Cost Savings
         7.6.2.5 Interest in Emerging Features and Services
         7.6.2.6 Interest in Contracting with Outside Service Provider for Various Applications
            Staff Remote Control of HVAC System
            Outside Service Provider Control of HVAC System
            Automatic Notification of Power Outage
            Automatic Notification of Equipment Outage
            Remote Equipment Diagnostics
            Monitor Energy Consumption without Sub-metering
            Remote Power Disconnect for Entire Building
            Access Energy Use from the Internet
            Expectations about Monthly Cost for Energy Information
            Desired Intervals for Real-Time Energy Use Information

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