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1.0 Focus Group Background, Purpose, and Methodology
2.0 Key Findings from Focus Groups among Consumers
3.0 Detailed Findings: Focus Group I - Consumers Aged 60+
3.1 The Warm-Up Exercise
3.2 Purchase Intentions in Uncertain Times
3.3 Ownership and Use of Home Computers
3.3.1 Word Association with "Home
Computer"
3.3.2 Non-Computer Owners and Interest in
Alternative Means of Internet Access
3.3.3 Use of Computers at Home
3.4 More Feedback on Information Appliances
3.5 Communications Services and Bundled Services
3.6 Entertainment at Home
3.7 Future Living Arrangements
4.0 Detailed Findings: Focus Group II - Consumers Aged 18-24
4.1 Warm-up Exercise
4.2 Use of Home Computers
4.2.1 Word Association
4.2.2 Music Downloads
4.3 "Mars vs. Venus" Part I: Digital Cameras
4.4 Mobile Phone Ownership and Use
4.5 "Mars vs. Venus" Part II: Instant Messaging
4.6 Using a Mobile Phone for Instant Messaging
4.7 How NOT to Pick up a Woman
4.8 Debate: The Impersonal Nature of Technology
Appendix A: Moderator's Guides
Appendix B: Verbatim Responses
Appendix C: Summary of Pre-Group Questionnaire
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