Health Systems: Five Ways Telehealth Can Impact Performance

Tuesday, January 22, 2019 | 1:30 P.M. CT (2:30 P.M. ET)

MDLIVE - Health Systems research WebcastComplete the form on this page to download this Webcast.

Co-hosted by MDLIVE and
Parks Associates

50% of U.S. broadband households rate telehealth services offered by a local hospital system as appealing.

This webcast presents distinct ways health systems can serve more patients, increase patient satisfaction, and drive revenues with telehealth.

Telehealth has progressed beyond the trial phase, and leading health systems have already rolled out services, changing the way consumers, providers, and others in the healthcare ecosystem access and provide care. Telehealth services provide cost-saving solutions for health systems and deliver convenience and expand care for consumers.

In this webcast, Parks Associates analysts and industry experts discuss ways health systems can serve more patients, increase patient satisfaction, and drive revenues with five impactful strategies to design and deploy a successful telehealth offering.


  • Learn how telehealth is reshaping the way health systems provide care.
  • Gain insight on the consumer segments most likely to use telehealth services and what their early experiences with telehealth mean for the industry.
  • Understand how telehealth helps close gaps in care from the facility to the home, particularly post-discharge or for routine follow-up care for those with chronic health conditions.
  • Learn how telehealth can improve patient satisfaction and increase stickiness for providers and health systems.
  • Learn how to attract new patients, broaden reach to underserved populations, and drive patient satisfaction, all leading to additional revenue opportunities.
  • Hear how a health system has implemented telehealth and how it has impacted the organization and the people they serve.


Michael Farrell, SVP & GM Hospitals and Health Systems, MDLIVE

Mike Reagin, CIO, Sentara Healthcare

Jennifer Kent, Director, Research Quality & Product Development, Parks Associates

Michael Farrell, SVP & GM Hospitals and Health Systems, MDLIVE

Michael Farrell - MDLIVE - Webcast Speaker

Michael is responsible for the overall direction, focus and performance of the hospital and health system organization for MDLive. Michael’s responsibilities include accountability for the profit and loss of the business, client relationships and satisfaction, marketing, business development, and implementations of all MDLive solutions and services for clients around the United States. Michael joined MDLive in March of 2018. Prior to his arrival at MDLive, Michael worked for Cerner Corporation in a variety of executive and leadership positions for the past 13 years. Cerner Corporation is multi-billion-dollar global healthcare technology company that is publicly traded on the Nasdaq. Michael is a graduate of the University of Missouri-Kansas City and has a Bachelor of Arts in business from the Henry Bloch School of Business. He holds a Masters of Business Administration from Park University. Michael and his family reside in Kansas City, MO.

Mike Reagin, CIO, Sentara Healthcare

Mike Reagin - Sentara  - Webcast Speaker

Michael J. Reagin is the Senior Vice President and Chief Information & Innovation Officer at Sentara Healthcare. He joined Sentara from the Cleveland Clinic where he led the opening of the Abu Dhabi hospital with more than 20 years of extensive leadership experience in Healthcare Information Technology, having managed global teams in North America, Europe and Asia.

Michael heads the digital transformation to consumer centricity enabled by development of the consumer focused mobile app. Additionally, he has led the implementation of a best in class population health system for more than 2200 providers. Michael is a nationally recognized leader in Cyber Security and is cofounder of the first Information Sharing and Analysis organization for Healthcare Cyber Security.

Michael currently serves on the Board of Director for Connect Virginia and has previously served on the Microsoft Health Users Group Board and IBM Board of Advisors. In 2015 Michael was named CIO 100 for his work in Cleveland Clinic Abu Dhabi. In 2006, Health IT and Imaging Magazine named Michael one of the “Top 25 Most Innovative People in Health Care IT” noting his work in provider based disease management. Additionally, Michael was recognized in 2002 by InfoWorld for leading a team that carried out “the second most innovative IT project in the United States.”

Michael holds Bachelor of Science in Computer Science and Mathematics from Hawaii Pacific University and an MBA from The University of Phoenix in Technology Management.

Jennifer Kent, Director, Research Quality & Product Development, Parks Associates

Parks Associates - Jennifer Kent

As Director, Research Quality & Product Development, Jennifer manages Parks Associates' process for producing high-quality, relevant, and meaningful research. She acts as an internal advocate for Parks Associates clients and leads the company’s efforts at conceptualizing and implementing digestible, relevant research presented in an optimal manner. Jennifer is always looking at the most effective ways to provide research to Parks Associates clients.

Since joining Parks Associates in 2009, Jennifer has worked on the mobile and health research team, specializing in the connected health, mobile payment, and connected car markets, as well as the consumer research team, analyzing consumer data related to the connected home and consumer electronics markets.

Jennifer earned her Ph.D. in religion, politics, and society and an M.A. in church-state studies from Baylor University. She earned her B.A. in politics from the Catholic University of America in Washington, D.C.

Industry Expertise: Digital Health Products and Services, Portable and Mobile Access Platforms and Applications.

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