Support for IoT and Emerging Technologies

360 View Update: Support for IoT and Emerging Technologies provides a granular breakdown of the current problems faced by owners of emerging technologies, including smart home and connected healthcare devices. The research also analyzes the appeal of different technical support and device protection services among consumers who intend to purchase smart home devices and those who own connected healthcare devices. It also assesses consumer likelihood for paying for technical support services at specified price points.

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About the Research

Previous Research

Industry Insight

Key Findings

Recommendations

Smart Home Device Setup:

Smart Home Device Adoption (2014 - 2016)

Method of Device Setup (2015 - 2016)

Smart Home Device Installation (Q1/16)

Smart Home Device Installation – Cont. (Q1/16)

Problems in Setting Up Smart Home Devices (2015 - 2016)

Problems in Setting Up Devices by Smart Home Device (2015 - 2016)

Problems in Setting Up Devices by Smart Home Device - Cont. (2015 - 2016)

Problems Experienced During Device Setup by Age (Q1/16)

Device Setup Preference (2015 - 2016)

Device Setup Preference by Gender (Q1/16)

Smart Home Device Problems:

Smart Home Devices: Number of Technical Problems Experienced (Q1/16)

Smart Home Devices: Technical Problems Experienced (Q1/16)

Leading Smart Home Device Problems (2015 - 2016)

Leading Smart Home Device Problems – Cont. (2015 - 2016)

Resolution of Smart Home Device Technical Problems (2015 - 2016)

Resolution of Smart Home Device Technical Problems by Age (Q1/16)

Company Contacted for Smart Home Device Support (Q1/16)

Type and Cost of Professional Assistance Received (2015 - 2016)

Type & Cost of Professional Assistance Received by Sources (Q1/16)

Appeal of Support Services for Smart Home Devices (Q1/16)

Appeal of Smart Home Device Support Services by Age (Q1/16)

Appeal of Smart Home Device Support Services by Children at Home (Q1/16)

Appeal of Smart Home Device Support Services by Home Size (Q1/16)

Appeal of Support Services by Smart Home Device Purchase Intention (Q1/16)

Likelihood of Paying for Technical Support Service at Specified Prices (Q1/16)

Adoption of Connected Healthcare Devices:

Number of Connected Healthcare Devices Owned (2013 - 2016)

Adoption of Connected Healthcare Devices (2013 - 2016)

Healthcare Device Setup:

Connected Healthcare Device Setup (Q3/16)

Device Setup Problems Experienced (Q3/16)

Actions Taken to Resolve Healthcare Device Setup Problems (Q3/16)

Healthcare Device Problems and Resolution:

Technical Problems with Connected Healthcare Devices (Q3/16)

Top Issues with Connected Healthcare Devices (Q3/16)

Healthcare Device Problem Resolution (Q3/16)

Cost of Professional Assistance to Resolve Healthcare Device Problems (Q3/16)

Appeal of Support Services for Connected Healthcare Devices (Q3/16)

Appeal of Healthcare Support Services by Age (Q3/16)

Appeal of Healthcare Support Services by Gender (Q3/16)

Apple of Healthcare Support Services by Children (Q3/16)

Appeal of Healthcare Support Services by Family Size (Q3/16)

Appeal of Healthcare Support Services by Healthcare Device Ownership (Q3/16)

Appeal of Healthcare Support Services by Number of Healthcare Device Owned (Q3/16)

Publish Date: 4Q 2016

Slides: 69


Authored By:
Patrice Samuels - Senior Analyst
Yilan Jiang - Senior Research Manager
David Mitchel - Research Analyst

Published by Parks Associates
© November 2016 Parks Associates | Dallas, Texas 75248

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

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