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Survey Methodology and Definitions

Key Terms and Definitions

Executive Summary

Bulk Internet Access in US MDUs

Reason for Offering Wi-Fi Access on the Largest Property

Hardware Cost of Smart Home Device Installation

Rent Difference Between Units With vs. Without Smart Home Device

Attitudes Toward Smart Home Device Installed

Expected Economic Impact By Providing Smart Home Devices

Important Factors for Smart Home Vendor Selection

Property Services Landscape

Internet Service Provider & NPS Score

Video Services Available to Residents

Traditional Pay-TV Service Providers

Service Availability has “High Impact” on New Resident Acquisition

Bulk Internet Service: Adoption & Experience

Number of Properties with Bulk internet Access

Type of Bulk Internet Offered

Reasons for Offering Bulk Internet

Monthly Bulk Internet Fees Charged to Residents

Monthly Bulk Internet Fees by MDU Type and Age of the Largest Property

Bulk Internet Speed Offered

Equipment Provided with Bulk Internet

Challenges Experienced with Bulk Internet Service

Reasons for Not Offering Bulk Internet

Use of Wireless Internet Services

Wi-Fi Network Access on Largest Property

Wi-Fi Network Access by MDU Type and Age of the Largest Property

Reason for Offering Resident Wi-Fi Access

Reason for Offering Resident Wi-Fi Access by Number of Units

Reason for Offering Resident Wi-Fi Access by Age of Property

Challenges Experienced Providing Resident Wi-Fi Service

Challenges Experienced with Resident Wi-Fi Services by Number of Units and Property Age

Reasons for Not Offering Resident Wi-Fi Access

Management of Bulk Internet/Wi-Fi Services

Likelihood of Offering Bulk Internet Service/Wi-Fi Access

High Likelihood of Offering Bulk internet Service/Wi-Fi Access by MDU Segments

Property Management Technologies Used

Technologies Used in the Largest Property & NPS of Technologies Used

MDU Property Management Software Used

Remote Monitor & Control of Systems With Smart Home Devices

Use of Smart Home Devices

Internet-Connected Device Adoption in MDUs

Smart Home Devices Installed in MDU Common Areas

Smart Home Devices Installed in Residential Units

Smart Home Hub Device Adoption

Per-Unit Hardware Cost of Smart Home Device Installations

Rent Difference Between Units With vs. Without Smart Home Device

Smart Home Device Platform Provider

Setup, Installation, And User Experience

Smart Home Device Providers

Smart Home Device Installation Party

Smart Home Device Installation Charge

Additional Fee Paid For Smart Home Device Installation

Training Forms For Smart Home Device Usage

Technical Support After Sale

Payment Options For Technical Support

Most Recent Smart Home Device Installation Time

Attitudes Toward Smart Home Device Installed

Intention to Switch Smart Home Device Vendor

Reasons For Switching Vendors

Switching Choices of Smart Home Device Vendor

Smart Home Device Control and Monitor

Platforms For Smart Home Device Control and Monitor

Remote Device Control & Monitor by Property Management Company

Policy Regarding Resident Installation of Smart Home Devices

Attitudes Towards Smart Home Device Installation and Set-Up

Effects of Installing Smart Home Device

Smart Home Device Use Cases

Smart Safety & Security Device Use Cases

Smart Energy & Lighting Device Use Cases

Interest In Smart Home Devices

Appealing Functions of Smart Safety & Security Device

Appealing Functions of Smart Energy & Lighting Device

Attitudes Towards Smart Home Devices

Device & Device Feature Requested by Property Residents

Residents’ Smart Device & Device Feature Requests by Resident Types

Residents’ Smart Device & Device Feature Request by Property Age

Residents’ Smart Device & Device Feature Requests by MDU Ownership

Residents’ Smart Device & Device Feature Request by Property Classification

Actual Economic benefits of Smart Home Devices by Smart Home Device Users

Expected Economic Effect of Smart Home Device by Smart Home Device Non-Users

Economic Effect of MDU Smart Home Devices: Expected vs. Actual

Smart Home Device Installation Intention and Timeframes

Smart Home Devices Installation Intentions by Age of Building 

Benefits that will Prompt Smart Home Device Installation

Economic Benefits Prompt to Install Smart Home Device

Expected Pay-Back Period of Smart Home Device Investment by Age of Building  

Important Factors for Smart Home Device Brand Selection

Important Factors for Smart Home Vendor Selection

Preferred Vendor Proposal Features

Smart Energy Solutions: Interest and Adoption

Energy System & Energy Service Adoption

Interest Level in Energy System & Energy Service

Type of Water/Electricity Meter: Shared vs. Individual

Type of Water/Electricity Meter: Traditional vs. Smart

MDU Business Concerns and the Impact of COVID-19

Concerns Regarding Property Management

High Concerns Regarding Property Management by MDU Segments

Impact of COVID-19 on Business

Increases in Demand Due to COVID-19

Respondent and Property Profile

Title/Position in The Company

Role in Decision Making

Company Size

Number of IT Service Professionals

Company Annual Revenues in 2020

Number of Properties Managed/Owned

Number of Residential Units on Largest Property

Property Type

Primary Residents in the Largest Property

Largest MDU Property: Units Owned vs. Rented

Top 5 States of the Largest Property

Region of the Largest Property

Types of Buildings in Largest Property

Classification of Largest Property

Year Largest Property was Built

Year of Last Renovation to Largest Property

Appendix

Publish Date: 4Q 2021

Slides: 109

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Authored By:
Patrice Samuels - Sr. Manager, Market Research

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