Closing the IoT Gap with Specialized Tech Support

Parks Associates webcast - PlumChoice

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Co-hosted by PlumChoice
and Parks Associates

A strong majority of consumers prefer integrated smart home systems over stand-alone devices.

The Internet of Things (IoT) presents both an opportunity and a challenge for brands to deliver the experiences consumers expect — the ability to share data and access content when we want, where we want and how we want.

Consumers expect these “things” to deliver convenience and control within an immersive, highly personalized environment. Yet few organizations are able to deliver the breadth of service necessary to support their users' technology needs.

Providing a seamless experience to consumers requires services that are purpose-built to help them navigate complex, technical environments that consist of multibranded connected products and services. This solution requires a continuous service experience — an "Internet of Services."

This webcast includes a 45-minute panel discussion, followed by live Q&A. It provides insights and perspectives from consumers, retailers, OEMs, and service providers on the critical role of support services in delivering a positive IoT experience.

Wynn Grubbs, SVP Business and Partner Development, PlumChoice
Estelle M. Prescott, VP Partner Services, PlumChoice
Channing Lai, Director Product Management, PlumChoice
Patrice Samuels, Research Analyst, Parks Associates

Register Now - You Will Learn:

  • How the IoT impacts the connected lifestyles of your consumers
  • Why an "Internet of Services" is vital for brand success in the IoT
  • How your organization can create an “Internet of Services” to amplify your consumers' IoT experience


Wynn Grubbs, SVP Business and Partner Development, PlumChoice

Parks Associates - PlumChoice Webcast - Wynn Grubbs

Wynn Grubbs is responsible for sales and existing partner programs at PlumChoice, having joined the company in July 2009. He brings more than 20 years of executive business development and marketing experience in both private and public companies to the organization.

Wynn led the sales, marketing and account management teams at several companies including early-stage and venture capital funded firms CommercialWare, Independent Mobile (IMO) and Valora Technologies. He spent nine years at Lightbridge, an outsourced services company servicing the converged telecommunications market, where he helped build the company from a $16M private entity to a publicly traded company with revenues in excess of $100M. Wynn has extensive background in the outsourced services, SaaS and software sectors including specific experience in telecommunications, retail and legal industries.

Wynn holds a Bachelor's Degree in Business Administration from Southern New Hampshire University.

Channing Lai, Director Product Management, PlumChoice

Parks Associates webcast - PlumChoice, Channing Lai

Channing brings more than 20 years of experience in product management, marketing, business and market development, engineering and operations with both established and early stage software, hardware and services businesses to his role as Director of Product Management at PlumChoice. He manages and focuses on the evolution of PlumChoice’s current product lines, as well as bringing innovative new products to the market.

Prior to joining PlumChoice, Channing served in leadership roles in product management, marketing, business development, product development, professional services and operations with a variety of public and private companies including SeaChange International, Kasenna, Silicon Graphics,, Alliant Computer, and 3Com. Channing has background in technology services, software, hardware, IPTV, digital media, storage and networking systems, and real-time solutions. Since joining PlumChoice in 2007, he also held roles in Product Marketing and Technology Innovation.

Estelle M. Prescott, VP Partner Services, PlumChoice

Parks Associates webcast - Estelle Prescott, PlumChoice

Estelle joined PlumChoice November 2007, bringing more than 17 years of experience in the contact center business, including extensive background in project management, strategic planning, staff recruitment and management, as well as training support. During her two years directing the Contact Center Solutions team at TAC Worldwide, revenue grew 100% to nearly $21M. Prior to TAC, Estelle managed Stream International's corporate help desk business with annual revenues exceeding $10 million. She has also served as a Global Implementation Manager for one of the world's leading financial services organization's corporate helpdesk.

Patrice Samuels, Research Analyst, Parks Associates

Parks Associates analyst - Patrice Samuels

Patrice Samuels studies digital home technical support services across global markets, with a focus on market trends, business models, and provider strategies. In addition to exploring events and disruptions in the technical support space, she examines pay-TV and broadband services in North America and Europe, digital media, and digital music services.

Patrice earned her MBA from Texas A&M University at College Station and BSc. in Psychology from the University of the West Indies in Kingston, Jamaica.

INDUSTRY EXPERTISE: Television Services, Broadband Services, Technical Support Services, International Markets, Digital Music

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