« ParksAssociates.com Hosted by Parks Associates

CONNECTIONS™ Summit Speakers

Contact Parks Associates with any questions about speaking.

Alan Atkins Alan Atkins, VP and Global Head M2M, Wipro Technologies

Dr. Alan Atkins is Vice President and Global Head, M2M, Wipro Technologies. He has recently joined Wipro Technologies as part of their increased focus and investment in the M2M business. Starting my career with Raychem Corporation in England as a Senior technologist, I researched into the development of High Voltage polymer applications for the Power Utility market which lead to an invention (with two other colleagues) of fibre optic communications system applied to the power utilities high voltage network that would go on to revolutionise the deregulation of the telecommunications industry allowing new players to enter the market. The invention led to the formation of Focas Ltd where I was general manager and also responsible for all technical sales in the Nordic region. In 1993, Focas Ltd and Ericsson AB formed a joint venture based in Stockholm, Sweden to where I relocated to take the position of Managing Director. My position in Ericsson lead to the foundation of another Ericsson company and culminated in me taking the role of Vice President and head of all sales and marketing for Ericsson Network Technologies AB. After a two year break in the Middle East (Qatar, Oman and UAE) setting up a new IT and infrastructure company (FOSS PTY LTD), I returned to Sweden to join Atos Origin as Business Development Director focussing mainly on the Power Utility and Telecommunication industries. Through a series of divestures, mergers and acquisitions, my career continued with WM data, Logic and finally CGI where I was Global head of M2M having been in the business arena for over six years. I recently joined Wipro Technologies and Vice President and Global Head of M2M as part of their increased focus and investment in the M2M business.

Richard Bullwinkle Richard Bullwinkle, Head of US Television Innovation, Samsung

Richard Bullwinkle is Head of Television Innovation at Samsung’s Product Innovation Team in Silicon Valley, USA. Richard helps define the direction of Samsung’s television and audio products, collaborating with leading service and technology companies throughout the world. . Before Samsung, Richard was VP of Product Strategy at Rovi (formerly Macrovision). Richard came to Rovi/Macrovision after Macrovision acquired Mediabolic, where Richard created connected home standards as Vice President of Products. Richard was Sr. Director of Products at Rio Audio. Before that, Richard was TiVo’s Chief Evangelist and Senior Director of Products at TiVo where as a very early employee he helped create first TiVo product and made TiVo a household name.

Mark Carroll Mark Carroll, VP of Product Management, Qualcomm Atheros

Mark Carroll joined Qualcomm in June 2013 and is the vice president of product management for the Wired/Wireless Infrastructure Networking business unit.

Mark brings extensive experience with more than twenty five years in the networking and telecommunications industries. Prior to joining Qualcomm, Mr. Carroll held various senior roles at Cisco, including senior director of engineering for the company’s Home Networking business unit and senior director of engineering in the company’s Service Provider group. He also holds several patents in the networking and telecommunications industry.

Mr. Carroll holds a Bachelor of Science in electronic engineering form California Polytechnic State University – San Luis Obispo.  

Michael Collette Michael Collette, CEO, Cognitive Networks

Having worked at the innovation seam of media and communications for many years, Michael has a proven ability to evangelize new media technology. Beginning with early work on the digital transition for U.S. cable, Michael has played a pioneering role in broadband media, interactive television, multiroom DVR, hybrid TV and advanced advertising. He was previously the CEO of uCentric Systems and PhyFlex Networks, and prior to that, the SVP of Marketing for OpenTV. As a strategy consultant he has provided services to more than 50 companies such as Google TV, Cisco Systems, Canoe Ventures, and Pearl.

Shane Dyer Shane Dyer, President, Arrayent
Website: http://www.arrayent.com/

Prior to founding Arrayent, Shane was the co-founder and CTO of Propellerhead Studios, Inc., a design studio that specializes in consumer electronics products for young adults and children. Before co-founding Propellerhead Studios, Shane was the CEO of ActivePhoto, Inc. This venture backed digital imaging company partnered with Polaroid and Sprint to deliver internet connected digital camera systems to corporate customers such as Allstate Insurance, Kemper Insurance, and Levy Latham Global. Prior to starting ActivePhoto, Shane was a VLSI engineer at C-Cube Microsystems (now LSI logic) working on ASIC development for cable and satellite settop box design. Additionally, he was a Research Scientist at Rockwell Science Center, where he developed low-power wireless systems. Shane holds a B.S. in Computer Systems Engineering from Stanford University.

Derek Elder Derek Elder, Senior Vice President & General Manager, ARRIS Group

Derek Elder is Senior Vice President & General Manager of the ARRIS’ DOCSIS and Multiservice Gateway Business Unit., which builds voice, video, and data modems and gateways for the global cable industry. The DOCSIS and Multiservice Gateway Business Unit holds #1 worldwide market share for cable broadband CPE. Previously, Elder was SVP of Product Management, leading the DOCSIS CPE, CMTS, and Edge QAM product management teams. He joined ARRIS in 2005.

Prior to working for ARRIS, Derek had sales, engineering and management roles at Cisco Systems, Tropic Networks (acquired by Alcatel-Lucent), and Narad Networks (acquired by Ciena).

Derek has a Bachelor of Science degree from the University of Maryland, and an MBA from Penn State University.

David  Foote David Foote, CTO, Hitachi Communication Technologies Americas

David Foote is currently CTO of the Hitachi division responsible for telecom and networking products in the Americas.   He is responsible for strategic product planning and technology strategy of home networking, M2M, optical transport  and cellular  systems.  He has been instrumental in establishing Hitachi’s business with major North American service providers like AT&T, Global Crossing, Metro PCS, Sprint, Time Warner and T-Mobile.  Mr. Foote has been a contributor, and committee chairman in leading standards organizations such as ANSI T1, ATIS, MPLS Forum, IEEE 802, IETF, OIF and SCTE. He is an invited speaker and paper author to various industry trade shows and symposiums and has recently presented in several venues on connected home and M2M technology and market trends.  Before joining Hitachi, he served as a decorated communications engineering officer in the U.S. Air Force responsible for network design and implementation of various secure telecom and packet data networks including ARPAnet/MILnet. Mr. Foote received a B.S.E.E. from Georgia Tech and a Masters degree in Management from Webster University/Air Force Institute of Technology.

Michael Hawkey Michael Hawkey, Vice President and General Manager, Sling Media

Michael Hawkey is Sling Media’s Vice President and General Manager and is responsible for driving Sling Media’s retail and OEM businesses, overseeing strategy and tactical execution worldwide. Prior to Sling Media, Hawkey was Vice President of Sales and Marketing at EchoStar, leveraging more than 20 years of experience in the manufacturing, design, engineering, sales and marketing of semiconductors, software and digital video products.

Before joining EchoStar, Michael was Executive Vice President of ADB Americas, where his team built the first ADB set-top box for the US cable industry. At STMicroelectronics, Michael was the Managing Director Satellite Business Unit, Home Entertainment Group, overseeing the development of satellite hardware and software systems.

Michael’s educational background includes a B.S. in Computer Engineering (Summa Cum Laude) from Rose Hulman Institute of Technology in Indiana and Graduate Studies in Electrical Engineering from the University of Missouri Rola. 

Eric Johnson Eric Johnson, Executive Vice President, Multimedia Sales, ESPN

Eric Johnson is the executive vice president of multimedia sales for ESPN’s Customer Marketing and Sales group. Promoted into the position in October 2007, Johnson leads the U.S. and international multimedia ad sales team efforts. He is responsible for all sales activity across all of ESPN’s businesses, including the ESPN television networks, ESPN Print and Digital Media, X Games, ESPN Syndication Events, ESPN Audio, ESPN Deportes, and espnW. Outside of the U.S., he works directly with ESPN’s sales offices in Buenos Aires, San Paulo, London, Singapore, Sydney and Miami, Fla., to drive revenue for ESPN’s international properties. In 2008, he was named #25 on the Mediaweek 50, a list of the most indispensable executives shaping the future of media, and was CABLE-FAX’s 2010 VP & Above Sales Person of the Year (Honorable Mention). Additionally, under his leadership, ESPN’s multimedia sales teams have been honored by a 2012 Jack Myers survey that ranked ESPN’s #1 among TV sales organizations (tied with ABC). This follows a recognition in 2008 from min (Media Industry Newsletter), which named Johnson’s team the Multiplatform Sales Team of the Year. Currently, Johnson sits on the Board of Directors for IAB and MPA. He is also on the Advisory Board for VIDEONOMICS. Johnson’s tenure at ESPN began 14 years ago, where he served as an account executive for West Coast account television sales. In 2003, as a vice president of national ad sales, he took over management of the West Coast television sales team and served as senior vice president of multimedia sales, overseeing offices in Burbank and San Francisco, Calif. from 2006-2007. Prior to joining ESPN, Johnson worked at TIME magazine in Los Angeles, following a term of service on the advertising agency side of the business. From 1992-1999, Johnson worked as a media planning/strategist executive at Deustch LA, Grey Advertising, and Foote, Cone & Belding. Johnson graduated from the University of California, Los Angeles in 1991 and received a Bachelor of Arts degree in Economics.

Jim Johnson Jim Johnson, Executive Vice President, General Manager, iControl Networks

Jim is the Executive Vice President, General Manager of the Austin Office for iControl Networks responsible for the business unit that serves the cable industry. At iControl, he has deployed broadband home management software platforms that power connected home solutions offered by leading providers including Comcast (Xfinity Home), Time Warner Cable (IntelligentHome), Cox (Cox Home Security), Rogers (Smart Home Monitoring) and others in North America and Europe.

Jim co-founded uControl which merged with iControl in 2010. Previously, he was the Vice President and General Manager of the Service Provider Business Unit of TippingPoint, which was acquired by 3Com in February 2005.

Prior to TippingPoint, Jim was Vice President of Sales at BroadJump, which was acquired by Motive Communications in February 2003. Previously, he served as the National Sales Manager for Cisco Systems' ADSL portfolio and as the Director of North American Telco Sales for NetSpeed. Prior to NetSpeed, Jim held both domestic and international assignments with Alcatel Telecom in sales, product planning, product management and research and development.

Jim also serves on the Board of Directors for Boundless Network and holds a Bachelor of Science in Electrical Engineering from Texas A&M University and a Master of Science in Electrical Engineering from Southern Methodist University. 

Benoit Joly Benoit Joly, SVP Marketing & Smart Life, Technicolor

Benoit Joly is building on over 15 years experience in developing business within the Telecom and Media industry. He started by 1997 at MCI WorldCom, responsible for the European portfolio of IP network solutions. Joining Technicolor in 2002, he helped create the Company's VoIP devices strategy, before leading by 2004 marketing and pre-sales for its world's leading IPTV and Mobile TV solution. He was then VP Digital Home Solutions, in charge of the company's Digital Home portfolio for cable and telecom operators. Now SVP Marketing, he oversees since 2010 the group's marketing plans. Benoit has a Master's Degree in Network and IT Engineering from E.S.I.E.E and an MBA from E.S.S.E.C, majored in Strategy and Marketing.

Ashu Joshi Ashu Joshi, Product Manager Connected Life Solutions, Cisco Systems

Ashu Joshi leads Product Strategy and Management for the Connected Life and Internet of Things platform for the Connected Devices BU at Cisco Systems. In this role he is responsible for defining how connectivity and Internet of Things (IoT), especially mobile, will change the lives of consumers. He has had an opportunity to interact with customers, globally, for numerous use case of Mobility and IoT in verticals such as Energy Management, Smart & Connected Cities, eHealthcare.

		 Jay  Kenny Jay Kenny, Vice President, Marketing, Alarm.com
Twitter ID: @AlarmDotCom
Website: http://www.Alarm.com

As Vice President of Marketing, Jay Kenny leads all aspects of Alarm.com’s marketing strategy and corporate communications. He has broad experience across marketing disciplines including managing teams and programs in B to B, Channel and Consumer marketing. Prior to joining Alarm.com, Jay led product and consumer marketing teams at Microsoft where he designed and implemented advertising initiatives for Windows, Bing and the Corporate Marketing Group. Jay started his career working in entrepreneurial startup companies in Austin, TX and San Francisco including Trilogy and Openshelf.com working across customer management, business development and marketing to help grow successful businesses.

Jay received his undergraduate degree in Philosophy from Georgetown and an MBA from Emory University’s Goizueta Business School. 

Frank Kouretas Frank Kouretas, Vice-President Products and Marketing, Radialpoint

Whatever the device, whatever the platform, and whatever the problem, Radialpoint’s solutions provide Carriers, OEMs, ISVs, and other technology providers with the technology, and services required to cost-effectively solve their customers’ tech support issues with superior Customer Experience. Radialpoint’s products enable companies to drive new revenue and customer satisfaction by launching market-leading Premium Support programs.

Frank Kouretas, Vice President – Products and Marketing has been with Radialpoint since 2006. During his time at Radialpoint, Frank has led several product initiatives including Radialpoint’s various market offerings around Premium Technical Support, and related products such as Security, and Online Backup.

Frank brings significant experience in Platform product management and Software as a Service. Prior to joining Radialpoint, Frank was a Director of Product Management at Data Valet where he launched successful SaaS offerings to market focused on smart network management solutions, and service delivery platforms.

Michael Lantz Michael Lantz, CEO & Founder, Accedo
Twitter ID: @accedotv
Website: http://www.accedo.tv/

Michael Lantz is the CEO of Accedo, which he jointly founded in 2004. He has extensive experience in the converging telecom and media industries. Since founding Accedo, Michael has been driving development of innovative content offerings and applications for IPTV service providers and CE companies. Prior to setting up the company, Michael held roles at a Nordic management consultancy company, Digiscope and the medical IT company, CellaVision. Michael holds a Master of Science in Engineering Physics and a Bachelor of Science in Business Administration.

Adam Lowy Adam Lowy, GM, Interactive & Advanced TV, DISH

Adam J. Lowy oversees all sales, business development, strategy and execution for Advanced and Interactive Television at DISH. Currently, he is the General Manager, Interactive & Advanced Television with a strong focus on the convergence of traditional and digital media and new monetization opportunities. Before DISH, Adam held multiple positions at Canoe Ventures, the cable industry consortium dedicated to bringing advanced advertising products to television. At Canoe, Adam held the dual role of Vice President, Sales Operations & Development as well as Vice President, Business Development & Product Strategy. Prior to Canoe, Adam was Vice President, Branded Entertainment & Online Integration at CBS Television Distribution where he was responsible for spearheading and executing new monetization opportunities beyond the traditional commercial, through creative in-show concepts, for syndicated national programs such as The Doctors, Entertainment Tonight, and Rachael Ray. Additionally, Adam was responsible for the digital strategy, sales and development. Prior to CBS Distribution, Adam spent over a decade at the ABC Television Network in multiple positions including Director, Affiliate Relations overseeing network contract, planning and strategy with its affiliated stations; along with a wealth of operations, technical and programming positions most recently overseeing all program broadcast operations as General Manager, Program Operations. Adam is co-chairman of the Interactive Advertising Bureau’s (IAB) interactive television committee, a member of the National Academy of Television Arts & Sciences (NATAS) and the International Radio & Television Society (IRTS). He is a graduate of the Roy H. Park School of Communications at Ithaca College as a Television/Radio Major and Politics Minor. Adam lives in Livingston, New Jersey with his wife Melissa and sons Ryan and Devin.

Kevin Meagher  		Kevin Meagher , Vice President & General Manager, Smart Home, Lowe's Companies, Inc.
Twitter ID: @Lowes
Website: http://www.lowes.com/

Kevin Meagher was named vice president and general manager, smart home in 2011.

Meagher leads the company’s smart home initiative, including the development of Iris, Lowe’s exclusive Cloud platform designed to monitor and control virtually everything in the home from a computer or smart phone.

Prior to Lowe’s, Meagher founded Intamac Systems, a UK company focused on Cloud platforms that deliver new, value-added services to the mass consumer market through telecommunications companies and utilities. Following Intamac, he was a consultant specializing in the Internet of Things.

Meagher has been recognized as one of the global pioneers of the smart home. He has lectured on business management and published papers at national and international conferences. Additionally, he is the recipient of numerous awards including Ruban d’Honneur as European Entrepreneur of the Year, and his company won the European Best Business Innovation Award. He has also served as a Group Captain in the Royal Air Force.

Meagher is a Chartered Engineer in Aeronautics and holds an MBA from the Open University.  

James Morehead James Morehead, VP Product Management and Corporate Marketing, Support.com
Twitter ID: @support_com
Website: http://www.support.com

James Morehead, Vice President – Product Management joined Support.com in October 2003. Support.com is a leading provider of cloud-based services and software designed to enhance a customer's experience with technology. Support.com enables customers to create new revenue streams and deepen customer relationships by offering comprehensive technology service programs for consumers and small businesses. Our programs are offered via channel partners, which include leading communication providers, retailers, technology companies and others.

James leads the global product management and user experience team responsible for Support.com’s product strategy, roadmap and Nexus™ Service Delivery Platform. James earned a B.A.Sc in Computer Engineering from the University of Waterloo and an M.B.A. from the University of Toronto.

Prior to joining Support.com, James spent nearly four years leading the Solutions Marketing team at Portal Software (now part of Oracle), focused on expanding services in key markets including broadband, wireless, wireline, digital media and online content. James also spent eight years with Nortel Networks primarily in Nortel’s Wireless Networks business unit, with roles in strategic marketing, sales and network engineering.

James has presented at a host of key industry events and panels in North America and internationally, has been interviewed for and/or placed articles in numerous publications, and is a contributing author to “42 Rules of Product Management” edited by Brian Lawley and Greg Cohen. 

Ashwin Navin Ashwin Navin, CEO and Co-Founder, Samba TV
Twitter ID: @ashwinnavin

Ashwin co-founded Samba TV, which has emerged as the global leader in synchronized media across TVs, Phones, Tablets and PCs. He is also the co-founder of I/O Ventures, an investor and accelerator for early-stage technology companies. Ashwin was previously the Co-Founder and President of BitTorrent, the largest file-sharing network in the world. By the end of his time with the company, BitTorrent software was being used to download one million movies every day. Before BitTorrent, Ashwin worked at Yahoo! in its Corporate Development group which handled corporate strategy and acquisitions. Before Yahoo!, Ashwin helped start Epoch Partners, which was the investment banking arm of several online stock brokerages including Charles Schwab, Ameritrade, and TD Waterhouse. Epoch Partners was acquired by Goldman Sachs in 2001.

John Orcutt John Orcutt, CEO, Pie Digital

John has led Silicon Valley technology start-ups and business units in major corporations for over 25 years. At Hewlett-Packard, he was VP and General Manager of the Managed Home business unit. John's team pioneered a range of leading edge consumer devices, including networked TVs and home media servers, as well as content and services for the digital home.

Earlier in his career John was a CEO and head of marketing for several venture-financed application and infrastructure software start-ups. He also spent several years with BlueStream Ventures, a venture capital firm. Prior to becoming an entrepreneur, he was VP/GM for the Distributed Systems division at Unisys. John earned both his undergraduate and MBA degrees from Stanford University.

Kevin Petersen Kevin Petersen, President, AT&T Digital Life, Inc.

Kevin Petersen is senior vice president of Digital Life for AT&T Mobility and Consumer Markets. Kevin is responsible for leading the launch of AT&T’s connected digital home services including Home Security, Home Monitoring, Home Control, Home Healthcare and Personal Energy Management.
Prior to this role, Kevin served as senior vice president of Consumer & Wireless Strategy for AT&T Mobility and Consumer Markets, leading cross-functional teams to develop, analyze and present long-term strategies for AT&T.

Kevin also served as vice president and general manager for Wireless Operations in Illinois and Wisconsin. He was appointed to the position in June 2008 and oversaw all wireless financial and operational matters, including all company-owned retail stores, in his two-state territory.

Previously, he led a team of 850 employees that provided voice and data solutions to 35,000 customers in the Midwest and East regions. These business customers, which typically range in size from 10 to 300 employees, generate several hundred million dollars in annual revenue for AT&T.

A 17-year veteran of the industry, Kevin began his career with SBC Communications Inc. in 1993 in the company’s Leadership Development Program. He later worked as finance director for Dell Computer Corp. in Austin, Texas. He returned to AT&T in 2000 and served for three years as vice president of Corporate Finance and another two years as vice president of Corporate Planning in San Antonio. Since then, Kevin was the vice president and general manager of AT&T Ohio and vice president National Business Markets for AT&T Midwest and East regions.

Kevin currently serves on the board of directors of The Wireless Foundation, GSM Association and the Better Business Bureau. A native of St. Louis, Kevin holds a bachelor’s degree from Missouri State University and a master’s degree from St. Louis University. He and his wife Nora have five children.

Tobin Richardson Tobin Richardson, Chairman & CEO, ZigBee Alliance

Tobin was appointed President and CEO of the ZigBee Alliance in February, 2013. In this role he works closely with the Alliance Board of Directors to set strategy and then implement programs designed to advance the adoption of ZigBee standards. Prior to this role, Tobin served as the Director for Smart Energy, where he was focused on driving adoption of ZigBee in key smart energy markets.

Tobin has more than 15 years experience in strategic management and marketing for technology firms and organizations. In 2008, he directed PG&E's smart meter upgrade RFP, following three years with the California utility working with the executive team on the company's transformation process, managing stakeholder and regulatory relationships and initiatives. Prior to PG&E, Tobin directed and led business development and stakeholder management for a broad spectrum of technology and large-scale companies, including Affiliated Computer Services (ACS), numerous U.S. federal agencies, CenterBeam, Pandesic and Georgetown University. He led the turnaround of a key business unit of Georgetown University, helped drive an inter-agency initiative for the U.S. Customs Service and led new business development and strategic partnerships for an IT outsourcing firm based in Silicon Valley. Tobin has managed strategic partnerships with technology industry leaders, including Microsoft, Intel, Dell, and SAP in technology and marketing initiatives.

Tobin currently serves as Secretary for the U.S. Smart Grid Interoperability Panel's Testing and Certification Committee, Co-Chair of NAESB's Energy Usage Information standard committee, and participates actively on NEMA's Smart Grid Task Force and the CEA'S Smart Grid Working Group. Tobin holds a masters from Georgetown University, and a bachelor's degree from the University of California, Davis.  

Daniel Riddell Daniel Riddell, Vice President of Operations, SmartOTT | Wild TV

Daniel Riddell, is co-founder and Vice President of Operations for SmartOTT a full service OTT content management company and Vice President of Distribution for Wild TV, a Canadian based international Hunting and Fishing speciality television network. He possesses 15+ years experience in the broadcast discipline and has focused his last 6 years on 1st and 2nd screen content management systems, and more recently, monetization strategies through the connected device space including subscription based services, ad based revenue generation and EST (electronic sell through).

Daniel has led the development and deployment of OTT publishing solutions for SmartOTT including cloud based content management systems, transcoding services and HTML5 application development frameworks. He has worked with major OEM platforms including LG, Sony, Sharp, Roku, Samsung, Panasonic, GoogleTV, Yahoo Connected TV, Foxxum and others.

His development of Wild TV's BIVL application was the first network content provided live, with EPG and regional rights management, to the Sony Bravia Internet Video Link platform on a worldwide basis.

Specialities: Rich media content monetization and distribution. EST (electronic sell through). Smart TV/ OTT/ mobile application development and distribution. Development/deployment of VOD management platforms. Delivery of broadcast media via all infrastructure. TCP/UDP IP networking. Linux system administration and open sourced solutions consultant. Extensive experience with Amazon Web Services (AWS), S3, Cloudfront, EC2, Amazon RDS, Python, OpenCaster, FFMPEG, Telestream, Rhozet, Aurora analyzers, LAMP, Audience measurement/analytics and more.

Scott Rosenberg Scott Rosenberg, VP Business Development, Content & Services, Roku

Scott Rosenberg is vice president of business development, content and services at Roku, where he is responsible for developing content partnerships for the Roku platform. Prior to Roku, Scott co-founded and led Umami TV, a VC-backed startup in NYC that pioneered the use of audio fingerprinting to enable synchronized companion TV experiences on mobile and tablet devices. Prior to Umami, he was vice president of Advanced Advertising at Rovi, where he led interactive ad sales. Scott has also held senior product and engineering roles at BlackArrow, ReplayTV, Analog Devices, and Intel. He holds a bachelor’s degree in Computer Science from Princeton, was a Fulbright Fellow to Japan. He earned a master’s degree in Electronic Engineering and Computer Science and an MBA from Massachusetts Institute of Technology.

Ratul Sengupta Ratul Sengupta, Vice President, Technology Enabled Services and Platform, Sutherland Global Services
Twitter ID: @SGS_Corporate
Website: http://www.sutherlandglobal.com/

Since joining Sutherland in 2007 Ratul has worked as an Intrapreneur driving technology enabled transformation. His leadership on developing creative engagement models and implementing business strategy has led to increased efficiencies and significant new revenue streams for a large number of clients. Ratul has recently taken on additional responsibilities as the Global Client Engagement Lead for key OEM clients within Sutherland’s Technology Vertical. As Global Client Engagement Lead Ratul has ownership of Sutherland’s relationship management, business development, service operations and innovation presentation tasks with these clients.

Over the last 6 years, Ratul has also built and led Sutherland’s efforts to develop and deploy SmartLeapTM – our next generation technology enabled services and platform solutions practice that helps clients reduce cost of services and increase end-customer satisfaction, customer stickiness and revenue realization from in-scope and out-of-scope technical support.

SmartLeap was recently presented the Frost & Sullivan 2013 Customer Value Enhancement Award in Customer Care and Technical Support Services.
Ratul’s previous experience includes eight years with HCL Technologies in various roles encompassing finance, inorganic growth strategies and BPO operations including spearheading HCL BPO’s first steps into business consulting with clients in the Telecom, Insurance and Retail segments. Before HCL, Ratul worked with PricewaterhouseCoopers for four years where he had wide-ranging experience in M&A transaction support and due diligence, special audits and investigations, statutory and tax audits.

Ratul is an Economics graduate from Delhi University, a qualified Chartered Accountant and an MBA from The Wharton School, University of Pennsylvania. He has recently relocated to Dallas, Texas with his wife Anuradha and together they have 3 daughters. 

Adam Tichelaar Adam Tichelaar, Director of Program Management for Connected Home Solutions, Amdocs

Adam Tichelaar is the Director of Program Management for Connected Home Solutions at Amdocs in North America. Adam focuses on helping communication service providers deliver next generation digital services to their customers in the areas of home monitoring, home automation, energy management, and home health & wellness. With more than a decade of experience behind him in this area, Adam was formerly the Director of R&D at Apogee Interactive, providing online energy solutions to hundreds of North American utilities including cooperatives, municipals, and IOUs. Adam knows a great deal about capturing consumer behavior in the home and the technologies, products, and practices that providers can use to positively impact the consumer experience. Adam holds a B.S. in Computer Engineering and an MBA with a concentration in new product development from the Georgia Institute of Technology.

Mark Van Walters Mark Van Walters, Chairman, Z-Wave Alliance

Currently Mark serves as the President and Chairman of the Z-Wave Alliance, a consortium of over 200 leading manufacturers and service providers worldwide that are dedicated to interoperable wireless home control products based on the Z-Wave open standard. The Alliance serves as the standards body for Z-Wave and provides its members both technical and marketing support.

 Mark, has over 20 years experience in all aspects of electronic product solutions. He has held senior management roles in Engineering and Product Development for companies with products as diverse as high-end sound reinforcement, vehicular sensing and controls, premise wiring solutions and automated building controls. His specialties are RF Mesh Networks and Home Automation and Security. His passion is using technology to improve the lives of those that need assistance to make it through the day with comfort, safety and dignity.

Mark holds bachelor’s degrees in Biology and Chemistry from the University of California at Santa Cruz and a MBA from City University, Seattle.

Wendell Wenjen Wendell Wenjen, Director, Advertising and Interactive TV Platforms, LG Electronics
Twitter ID: @WendellW

Wendell Wenjen is director of Smart TV Advertising and Interactive TV Platforms for LG Electronics. Since joining LG in 2010, he has been responsible for strategy, business development, and partnerships for LG’s US Smart TV advertising and interactive TV initiatives. He led the strategy and implementation of the LG’s first Smart TV advertising service which launched in the US in November 2011 and launched LG’s LivePlus interactive TV platform with Showtime Networks in August 2013. He has discussed how Smart TV’s have opened new opportunities for content producers, networks and advertisers at a variety of events including Advertising Week, TV of Tomorrow, Digital Hollywood, iMedia Video Summit, Digiday Brand Summit, NATPE and Videonuze Online Video Advertising Summit. He is also a member of the Academy of Television Arts and Sciences Interactive Media peer group.

Prior to LG, Wendell held a variety of marketing and business development leadership roles in the technology industry including Intel Corporation, Acer and Flextronics. Wendell holds bachelors of science and masters of engineering degrees in electrical and computer engineering from Harvey Mudd College and an MBA in marketing from the UCLA Anderson School of Management.

Stephen White Stephen White, President, Gracenote

Rising through the ranks at Gracenote, Stephen has played a critical role in shaping the company into a digital entertainment leader. He spearheaded the development of Gracenote technologies for top entertainment platforms and brands, including Apple, Ford and Sony. Today, he oversees all company strategy and operations, and is responsible for growing Gracenote’s core business and vision.

Parks Associates Analysts / Moderators

Tom Kerber Tom Kerber, Director, Research, Home Controls & Energy, Parks Associates
Twitter ID: @TomAKerber
Website: http://www.ParksAssociates.com

Tom leads Parks Associates research in the areas of home controls, energy management, and home networks. Tom authors numerous reports on energy management and home controls covering the evolution of technology, partnership opportunities, and new business models. Tom’s work at Parks Associates includes managing consumer surveys that track trends and market opportunities and enable insightful evidence-based forecasting for energy, security, and home controls. Tom speaks frequently at key industry events, and his views are sought out by national press organizations and publications.

Tom has done extensive consulting with electric utilities operating in a variety of regulator structures and numerous firms within the smart home ecosystem. Recent utility engagements include defining the home area network roadmap for a California IOU, updating the consumer engagement strategy for a traditional vertically integrated IOU, providing consumer and industry analysis to refine EE and DR programs for an IOU in a restructured market, and providing insights on the evolution of the connected home for a large Midwest IOU. Tom has also led projects for many Fortune 500 companies, helping clients refine smart home strategies, develop scenarios of the future of the smart home market, enhance product roadmaps, and refine specific product features.

Prior to working at Parks Associates, Tom worked as director of engineering and director of product management in multiple industries. Tom began his career in the U.S. Navy nuclear power program on submarines. He holds a Bachelor of Science degree from the U.S. Naval Academy in systems engineering and a master's in software engineering from the University of Texas.

Barbara Kraus Barbara Kraus, Director of Research, Parks Associates
Website: http://www.parksassociates.com

Barbara Kraus joined Parks Associates in early 2013 and currently studies the connected consumer electronics field. Barbara’s expertise is delivering and monetizing consumer insights through the provision of compelling product and service technologies and experiences.

Barbara’s background includes more than 10 years with technology service providers in the telecom and home security industries in marketing, strategy and insights, operations, and business development. She also worked for EDS, now HP Enterprise Services, in market intelligence and large-deal sales support. Barbara received her bachelor’s degree in liberal arts from the University of Kansas and MBA from WSU.

Patrice Samuels Patrice Samuels, Research Analyst, Parks Associates
Twitter ID: @PatriceatParks
Website: http://www.ParksAssociates.com

Patrice Samuels studies digital home technical support services across global markets, with a focus on market trends, business models, and provider strategies. In addition to exploring events and disruptions in the technical support space, she examines pay-TV and broadband services in North America and Europe, digital media, and digital music services.

Patrice earned her MBA from Texas A&M University at College Station and BSc. in Psychology from the University of the West Indies in Kingston, Jamaica.

INDUSTRY EXPERTISE: Television Services, Broadband Services, Technical Support Services, International Markets, Digital Music

Brett Sappington Brett Sappington, Director, Research, Parks Associates
Twitter ID: @BrettsView
Website: http://www.parksassociates.com

As a director of research at Parks Associates, Brett Sappington leads Parks Associates services research team, including access and entertainment services, digital media, OTT, cloud media, video gaming, and technical support services. Brett is an expert in worldwide television and broadband services. His personal research focuses on the activities and trends among operators and the market forces affecting their businesses. Brett is a regular speaker and moderator at international industry events.

Brett has spent over eighteen years in the industry as an analyst, executive manager, and entrepreneur. Previously, he founded and served as vice president for Teligy, a software company specializing in software for wired and wireless communications systems. Brett established new divisions for networking and audio/multimedia software for Intelligraphics. He has also been involved in the development and marketing of early-market products for 802.11 wireless networking, VoIP, and other technologies.

Brett holds an MBA from the University of Texas at Austin with a concentration in high-tech marketing and a BA in physics from Baylor University.

INDUSTRY EXPERTISE: International Digital Living Trends, Television Services (IPTV, cable, satellite/DTH, terrestrial/DTT), Broadband Services, Multiscreen Services, Value-added Services, Cloud-based Consumer Services, Set-top Boxes, Residential Gateways, Electronic Program Guides, Video Search and Recommendation, Video Metadata, Middleware, Technical Support Services

Heather Way Heather Way, Senior Research Analyst, Parks Associates
Twitter ID: @hcway
Website: http://www.parksassociates.com

Heather Way studies digital media advertising services and platforms as well as consumer research focusing on digital entertainment, digital media habits, and consumer purchase processes.

Prior to joining Parks Associates, Heather worked in the Dallas-Fort Worth media market for thirteen years, holding positions as Director of Advertising, media planner and buyer, national sales representative, and training coordinator. Most recently, Heather taught as an adjunct professor in the Department of Radio, Television, and Film at the University of North Texas.

Heather earned an MS degree in Radio, Television, and Film from the University of North Texas, Denton, Texas, and holds a BS in Mass Communications from East Central University, Ada, Oklahoma.

INDUSTRY EXPERTISE: Digital Media, Emerging Advertising Technologies, and Digital Video Advertising