SMB Tech Support Services

New consumer research examines tech support strategies for connected device landscape

A new industry research report from Parks Associates shows that problems with computing and entertainment devices are declining steadily year-over-year, dropping by more than 50% since 2014. Tech Support Landscape: U.S. Trends and Outlook notes that instead, smart home devices are creating more problems in households. Thirty-four percent of smart home device owners experienced problems with ...read more

IoT research firm announces new reports examining technology needs of SMB markets

Parks Associates announced new primary and industry research today examining the technology needs of SMBs (small-to-medium businesses) in the U.S. market. The international research firm finds that 91% of U.S. SMBs use antivirus/malware protection software and 77% use cloud storage/backup services, although 80% of SMBs have concerns about using cloud-based services.

“Certain benefits of clo ...read more

New research report examines SMB familiarity with and interest in new IT and support services

Parks Associates today announced new SMB tech support research examining the support market for small and medium businesses (SMBs) in the U.S. IT and Support Services for Small Businesses finds that SMBs, which have between 1 and 250 employees, spend only $90 to $150 per month for IT services, including server maintenance, virus protection, and backup services.

“SMBs rely heavil ...read more

New research identifies small business adoption and usage of IT and cloud solutions

New research from Parks Associates finds strong familiarity with standard IT services is low among small businesses (SMBs), including only 28% of U.S. SMBs that are very familiar with cloud-based storage and backup services. Less than 25% are very familiar with remote IT support or network security services, compared to 35% that are very familiar with online payment processing.

“Small bus ...read more

Industry report examines the evolution of tech support services, processes, tools, and business models in response to the Internet of Things (IoT)

Newly released Parks Associates research in Tech Support: Meeting IoT Demands reports 84% of U.S. broadband households set up their entertainment and computing devices on their own, while 60% of U.S. broadband households set up their smart home devices on their own. The report finds that despite this independent onboarding process ...read more

Parks Associates research shows SMB tech support spending to increase significantly in next four years

Parks Associates today announced the industry report Selling Support Services to Consumers and Small Businesses, which reveals U.S. small businesses (SMBs) with more than 10 employees spend on average more than $3,000 per year on tech support. The research firm notes only 28% of these SMBs report having a support subscription but tech support spending among all SMBs will in ...read more

New ”Small/Medium Business: Tech Support Opportunities” Research Project Analyzes SMB Tech Support Market

New small/medium business (SMB) research from Parks Associates finds 55-65% of U.S. SMBs prefer phone and email tech support options over face-to-face service. According to Small/Medium Business: Tech Support Opportunities, 54% of SMBs prefer electronics retailers as a tech support provider and 51% prefer CE manufacturers, with 45% highly likely to use a broadband servic ...read more

New research shows 14.4% CAGR for SMB tech support 2012-2016

Parks Associates today announced new SMB (small-and-medium-business) technical support research showing network complexity, growth of cloud services, and BYOD (bring-your-own-device) trends will help drive the U.S. market to a 14.4% compound annual growth rate (CAGR) between 2012 and 2016, reaching nearly $25 billion by 2016. 

Small Business Tech Support: Small Target, Big Market, a new report from Parks Associ ...read more