SMB Tech Support Services
Thursday, September 29, 2016
80% of U.S. SMBs have concerns about using cloud-based services
IoT research firm announces new reports examining technology needs of SMB markets
Parks Associates announced new primary and industry research today examining the technology needs of SMBs (small-to-medium businesses) in the U.S. market. The international research firm finds that 91% of U.S. SMBs use antivirus/malware protection software and 77% use cloud storage/backup services, although 80% of SMBs have concerns about using cloud-based services.
“Certain benefits of c ...read more
Monday, August 24, 2015
U.S. SMBs spend on average less than $150 per month for IT services
New research report examines SMB familiarity with and interest in new IT and support services
Parks Associates today announced new SMB tech support research examining the support market for small and medium businesses (SMBs) in the U.S. IT and Support Services for Small Businesses finds that SMBs, which have between 1 and 250 employees, spend only $90 to $150 per month for IT services, including server maintenance, virus protection, and backup services.
“SMBs rely heav ...read more
Wednesday, June 17, 2015
Familiarity with New IT Support Services Low among SMBs
New research identifies small business adoption and usage of IT and cloud solutions
New research from Parks Associates finds strong familiarity with standard IT services is low among small businesses (SMBs), including only 28% of U.S. SMBs that are very familiar with cloud-based storage and backup services. Less than 25% are very familiar with remote IT support or network security services, compared to 35% that are very familiar with online payment processing.
“Small b ...read more
Thursday, April 23, 2015
60% of consumers self-install smart home devices, but majority of device owners would prefer professional assistance
Industry report examines the evolution of tech support services, processes, tools, and business models in response to the Internet of Things (IoT)
Newly released Parks Associates research in Tech Support: Meeting IoT Demands reports 84% of U.S. broadband households set up their entertainment and computing devices on their own, while 60% of U.S. broadband households set up their smart home devices on their own. The report finds that despite this independent onboarding process ...read more
Wednesday, May 28, 2014
U.S. Small and Medium Businesses with 11+ Employees Spend $3,000 per Year on Tech Support
Parks Associates research shows SMB tech support spending to increase significantly in next four years
Parks Associates today announced the industry report Selling Support Services to Consumers and Small Businesses, which reveals U.S. small businesses (SMBs) with more than 10 employees spend on average more than $3,000 per year on tech support. The research firm notes only 28% of these SMBs report having a support subscription but tech support spending among all SMBs will in ...read more
Thursday, March 14, 2013
U.S. SMBs interested in new support services from broadband service providers, electronic retailers, and CE manufacturers
New ”Small/Medium Business: Tech Support Opportunities” Research Project Analyzes SMB Tech Support Market
New small/medium business (SMB) research from Parks Associates finds 55-65% of U.S. SMBs prefer phone and email tech support options over face-to-face service. According to Small/Medium Business: Tech Support Opportunities, 54% of SMBs prefer electronics retailers as a tech support provider and 51% prefer CE manufacturers, with 45% highly likely to use a broadband se ...read more
Tuesday, September 27, 2011
Mobile Technology and Cloud Services Creating New Demand for Technical Support in Small and Medium Business Markets
SMB technical support market to exceed $20 billion by 2015
Parks Associates today released a new white paper, "The Opportunity for National Brands in SMB Technical Support Services," forecasting growth opportunities in the tech support market for small and medium businesses (SMBs).
The U.S. market will exceed $20 billion by 2015, according to Parks Associates, which notes the 2008 launch of AT&T's Tech Support 360 as a significant milestone in this market because this se ...read more