IT Business Net

Thursday, August 08, 2013

38% of Consumers With Past PC Problems Prefer Self-Help Tools in Tech Support

Parks Associates tech support research shows new automation strategies are starting to resonate with consumers, as 38% of U.S. consumers who have experienced PC problems would prefer to fix future problems themselves, with the use of self-help tools. Improved user interfaces have also made setup of new tablets, smartphones, and smart TVs more intuitive, and currently 51% of consumers prefer to set up new devices independently.

In the new report "Automating Consumer Tech Supp ...read more

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