Ted Werth, Founder and Chairman of PlumChoice, will participate in the panel discussion "Technical Support, Customer Service, and the Lifecycle in the Digital Home" , with other technology and support sector leaders, on January 10, 2012, 2:30 PM at the Las Vegas Convention Center, South Hall, S204-205. Mr. Werth brings years of networking, engineering and entrepreneurial experience to his present role as well as unique insights from decades of experience building consumer loyalty and generating revenue growth via a customer-centric, end-to-end Service 2.0 approach to technology care.

Parks Associates, an internationally recognized consumer electronics market research and consulting company, hosts the CONNECTIONS™ Summit to provide C-level insights on digital living, from connected devices and Smart TV to digital content and multiple platforms to value-added services, new roles for service providers and monetization strategies. The Summit takes place at the International Consumer Electronics Show, which is sponsored by the Consumer Electronics Association, the preeminent trade association promoting growth in the $186 billion U.S. consumer technology industry.

The panel will take place  It will discuss changes in tech support, plus how these changes affect customer service, and the role of the cloud. Panel members will also provide perspectives on how the need for technical support for interconnected devices in the digital home offers OEMs, retailers, broadband and independent providers the opportunity to revitalize the consumer electronics industry and transform the way consumers view electronics and digital services.

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