Independa and ProMatura Group Partner to Transform Satisfaction Surveys and Quality Improvement Programs in Senior Living Communities

by Parks Associates | May. 9, 2017

At the 2017 Argentum Senior Living Executive Conference, Independa, Inc., a global leader in remote engagement technologies, announced its partnership with ProMatura Group, LLC, a global market research and advisory firm specializing in older adults. ProMatura’s impact plan, derived from its proprietary satisfaction surveys, paired with voice of the consumer (VOC) monitoring tools will be accessible through Independa’s resident engagement platform, transforming staff insights on customer experience and the way surveys are administered within senior living communities.

Today’s care community survey administration process is slow, inefficient, and can result in high response rate error. Additionally, few communities currently use satisfaction surveys to improve residents’ experiences. The need for an easy, streamlined service is apparent, especially in communities where satisfaction monitoring is crucial to referrals, resident and employee retention, and greater ROI. With ProMatura, surveys don’t have to be solicited or taken on paper, a computer or tablet, all of which require additional staffing and can be cumbersome for the resident completing the survey. Now, individuals in senior living communities are empowered to seamlessly complete surveys through their Independa-enabled televisions.

The integration provides senior management a cost effective, frictionless early warning system that is otherwise not possible, collecting information directly from the resident TV and being deployed effortlessly on an ongoing basis, versus annually. Key issues and concerns, such as changes in health and wellbeing, can be more carefully measured through the integration, helping to combat elder isolation and adverse health developments. Staff can more easily identify patterns across residents and communities, benchmark progress, monitor the results of specific initiatives, and ultimately aid in enriching resident experiences and satisfaction.

“We’re excited to be introducing this game changing partnership for senior living communities,” said Kian Saneii, founder, chairman and CEO of Independa. “At Independa, we’re always expanding the positive impact of our resident engagement platform. Our partnership with ProMatura does just that, allowing us to improve quality of life and care for the individual while reducing operational complexities and costs for the organization.”

Independa integrates across everyday devices, helping people of all ages and care needs effortlessly engage with professionals as well as family and friends. Independa’s platform allows for video chat, messaging, photo sharing, medication reminders and much more - all from the familiar TV already in the residence. By partnering with ProMatura, Independa can supply and support quality improvement surveys through the Independa-enabled TV, cost effectively identifying and improving the elements within senior living communities that have the most impact on residents’ experience.

“We’re excited to dramatically expand our reach and our affordability to more senior living communities, as well as introduce a range of new, easy to implement quality improvement surveys and gain rapid feedback with several new tools we’ve developed,” said Dr. Margaret Wylde, founder and CEO of ProMatura. “When using Independa, communities can now reallocate and better optimize funds previously used for expensive paper-and-pen surveys to other facets of the business. Now, communities can also more accurately and efficiently measure resident satisfaction in areas like relationships, move-in impact, activities, sense of control, dining options, outside visits and staff care.”

Saneii and Dr. Wylde recently delivered an informational webinar in collaboration with Senior Housing Forum, led by publisher Steve Moran, to discuss measuring and monitoring resident experience as well as the benefits of the partnership. Additionally, Dr. Wylde is a renowned researcher, author and board member of the American Seniors Housing Association and founded ProMatura in 1984, which has now grown to include offices in Toronto and the U.K., providing data-driven solutions to the senior care industry across the globe.

Independa is exhibiting with partner LG Fulfillment at booth #507 during the annual Argentum Senior Living Executive Conference May 1-3, 2017 at Music City Center in Nashville, TN. More information on the partnership’s platform integration, including new services, new pricing and availability, can be provided upon request.



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