HiWired is now Radialpoint ... and maybe PlumChoice?

by | Dec. 29, 2008

I've been trying to keep up-to-date on developments in the home tech support space in 2008, and when I wrote awhile back that the remote support space in particular is very dynamic, I wasn't kidding! Not only are industry giants like Cisco, Dell, and Intel all making moves, but we're seeing consolidation. I had heard about possible goings-on with HiWired, but it was difficult to pinpoint exactly what was happening. A former HiWired employee has kept a blog, however, and noted the company's demise. Apparently, some assets have gone to Radialpoint (as did Singu Srinivas, the company's co-founder), and PlumChoice may have gotten ctrlcenter, the remote support element that HiWired was delivering via OfficeMax.


Tags: tech support

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