« ParksAssociates.com

Monday, April 18, 2016

Engagement among Tech Support Subscribers Increases 13% since 2014

Recent Parks Associates research shows tech support subscribers are more engaged than ever with these services. More than 70% of U.S. broadband households with a tech support subscription used this service at least once during a 12-month term, up from 57% in 2014. The research also showed the demographics of tech support subscribers shifting to consumers 65 and older and tech support consumers keeping their subscriptions longer and using them more.

Parks Associates’ analysts will discuss the usage and role of tech support in the consumer-based IoT at the 20th-annual CONNECTIONS™: The Premier Connected Home Conference, May 24-26 in San Francisco. The event hosts over 650 executives from the connected entertainment, IoT, and smart home industries and is focused specifically on strategies to fully engage consumers in the connected home experience.

Parks Associates would like to thank the following sponsors for their support in organizing this year’s event:


Alarm.com is a leading technology provider of connected home services, powering millions of residential and commercial installations. Through its connected home platform, millions of people use Alarm.com to help protect and manage the things that matter most – their homes, families, and small businesses. Alarm.com connects a wide range of supported devices across the internet of things to provide an integrated connected home experience through an intelligent cloud-based services platform and easy to use mobile app. Alarm.com solutions are sold exclusively through a network of licensed and authorized Dealer Partners. For more information, please visit www.alarm.com.


Connected Living is transforming your customers’ lives as they become increasingly reliant on connected products at home, work and play. You can rely on Assurant Solutions to keep those connections flowing. We deliver custom services and solutions that protect and enhance your customer’s connected world. We understand the small things that make a big difference to your customers. We partner with you to tailor solutions around your customer’s unique experience. It is an informed approach underpinned by our unrivaled market and consumer insight. We have the global expertise to ensure your customers have complete confidence in the connected world. And we have the flexibility to deliver world-class solutions at a local level. By bringing those connections to life, we keep your customers connected to you. For more information, please visit www.assurantsolutions.com.



For more than 20 years, Asurion's innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world's largest wireless carriers, trusted retailers and popular device manufacturers. Asurion's 17,000 global employees support its 290 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry and made Asurion America's #1 Protection Plan provider. The company's fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement (usually overnight) of lost, stolen, damaged, or malfunctioning devices. When a product is missing or simply doesn't work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. For more information about Asurion, please visit www.asurion.com.



The Centercode beta management platform is built to handle every aspect of managing a beta test. Centercode helps you grow a community of profiled candidates, select the most qualified testers, collect feedback, share results, and much more. Best of all, it centralizes your entire beta program via a single highly integrated system. For companies that don't have the internal resources to manage their own beta program we also offer fully managed beta testing services and a community of over 130,000 preprofiled beta testers. For more information, please visit www.centercode.com.


For more information on how to get involved in this or future CONNECTIONS conferences, contact sales@parksassociates.com or call 972-490-1113. To register, click here.

Next: Entertainment and home security are biggest drivers for the connected consumer market: Insights from Support.com
Previous: Strategic Insights for IoT Industry Players at CONNECTIONS 2016

Comments

    Be the first to leave a comment.

Post a Comment

Have a comment? Login or create an account to start a discussion.