In The News

Tuesday, January 19, 2021

Netflix Investors, We Need to Talk About Churn

Sure enough, this has spurred a lot of “hoppers,” or consumers who cancel and re-subscribe repeatedly to many different apps. Netflix releases a new season of “Cobra Kai,” so they binge that one month, then switch to whatever’s on Disney+ for the next billing cycle. As of the third quarter, 61% of U.S. households subscribed to two or more streaming services, while a third of hoppers subscribed to five or more, according to industry researcher Parks Associates. But 17% of hoppers ...read more

Friday, January 15, 2021

A Challenge For Video Streamers Will Be Keeping Subscribers

A Parks Associates analysis reported that SVOD churn rate dropped from 46% in third quarter 2019 to 38% in third quarter 2020. Among recent launches, the churn rate of Disney+ was at 13%, and HBO Max, Apple TV+, and Peacock all had churn rates at around 20%. The more established Netflix, Amazon Prime Video and Hulu all had churn rates significantly below the industry average. Steve Nason, the Research Director at Parks Associates, notes with COVID-19, and consumers home bound, t ...read more

Friday, January 15, 2021

Smart Home Systems Need 'Simpler' Setup, Smooth Integration, Parks Event Told

It’s a “burden” on do-it-yourself smart home consumers to have to know and understand the various smart home protocols, said Raya Sevilla, ADT senior vice president-product, at Parks Associates’ Thursday virtual Connections conference, a partner program to CES.

From the article "Smart Home Systems Need 'Simpler' Setup, Smooth Integration, Parks Event Told" by Rebecca Day.

Friday, January 15, 2021

DI People: GameStop, Vari, MediaKind and More Make Moves

Addison-based Parks Associates, a market research and consulting company that specializes in emerging consumer technology products and services, has promoted three of its key personnel.

Dr. Jennifer Kent has been promoted to VP of Research, Jason Paris to VP of Business Development and Mindi Sue Sternblitz-Rubenstein to VP of Marketing. According to Parks Associates, the promotions represent its continued growth after 35 years in business.

“Jennifer, Jason, and Mindi Sue ...read more

Friday, January 15, 2021

Pandemic accelerates adoption of smart home solutions

This was one of key takeaways from the virtual CONNECTIONS Summit hosted this week by market research firm Parks Associates, which took place in conjunction with CES 2021. The event featured a multitude of panel discussions covering a variety of topics related to the adoption of smart home technology.

One of the first panels to take place during the event focused on smart home platforms and how consumers are leveraging them to integrate the multitude of connected devices tha ...read more

Friday, January 15, 2021

Business and COVID-19

According to research done by Parks Associates, technology was impressed into service at greater volumes than in previous years due to the stay-at-home orders in much of the country. They found one-third of smart device owners in U.S. households with broadband have increased usage of their devices during the COVID-19 pandemic, including 46% of smart door lock owners. As market adoption and usage increase, however, new challenges in the consumer experience are emerging, which cou ...read more

Tuesday, January 12, 2021

CES 2021 continues today. Here's how to watch CNET's Day 2 livestream from home

Brian Cooley will look at whether technology can make the case that we keep doing almost everything from home. He'll talk with Jennifer Kent, senior director at Parks Associates; Paul Lee, global head of Research, Tech, Media and Telecoms at Deloitte UK; and Megan Wollerton, senior editor, CNET Home.

From the article "CES 2021 continues today. Here's how to watch CNET's Day 2 livestream from home" by Kent German.

Thursday, January 07, 2021

A New Service Seeks to Streamline Your Streaming

The coronavirus pandemic has been a boon for major streaming services, including Netflix Inc., Disney’s Hulu and Amazon.com Inc.’s Prime Video, whose subscriber base soared last year in the midst of growing demand for content from shut-in customers. Some 95% of U.S. households subscribe to at least one of these three services, according to Parks Associates, a research firm.

From the article "A New Service Seeks to Streamline Your Streaming" by Lillian Rizzo.

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