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Multiple System Operators (MSOs), a cable company or fiber-optics company (typically a telephone company), offer package deals that include the initial home network for most broadband households. Since most US households have fixed broadband and experience significant problems with wireless, there is a large potential market for support services.
Traditionally MSOs have mostly depended on revenues from the TV package rental and especially the premium purchase for movies, sports...
Protecting consumer data and person al information is critical as smart home devices move toward mass-market adoption. With this rise of connected devices, the number of annual security and data breaches continues to increase year-over-year — nearly 80% of US broadband households are concerned about the possibility of a data security or privacy breach in their home.
Join the CONNECTIONS Community and attend our upcoming session Privacy and...
Video doorbells entered the market in 2012 as a new form of networked video product (IP connected camera) from a couple of startups that went on to become major brands while also being emulated by a variety of manufacturers. By 2016, approximately 1.5 million video doorbells had been sold as the product began a dramatic uptick in consumer awareness and purchasing. By the end of 2019, 11-12 million video doorbells had been sold.
Video doorbells were first positioned as security...
In the connected health space, the adoption of internet connected technologies that can monitor individual health and fitness is rapidly growing. Parks Associates latest research finds 42% of US broadband households own at least one connected health device, including 28% that own a wearable and 15% with a connected medical device, such as a smart thermometer or wireless CPAP machine.
From 2019 to 2020, consumer-reported smart watch ownership nearly doubled, with 22% of the heads of...
The smart home industry is keen on driving market growth. Positive onboarding experiences are critical to that goal while poor experiences drive product returns, negative social network commentary, and an unwillingness to purchase other devices of the same brand. The increasing technical complexity in the home demands new support strategies and tools that can efficiently, and often remotely, identify the root causes of technical issues and address them efficiently....
Parks Associates' CONNECTIONS Community will hold this year's CONNECTIONS™: The Premier Connected Home Conference online. This virtual experience focuses connected home and IoT industries. Peter Butler, General Manager, Everise w ill speak at on the session, Support: Onboarding and Ongoing Services on October 7, 2020.
Silver Sponsor Everise shared their thoughts on the current global pandemic and its impact on the...
Cybersecurity threats facing consumers take many serious forms, but identity theft can cause the most damage to one’s life, reputation, and finances.
Join us for a complimentary and interactive webinar, Boosting Service Value with Identify Theft Prevention Solutions , on Thursday, October 1, 2020 at 11:00 a.m. PT / 1:00 p.m. CT , co-hosted with F-Secure .
Industry experts Olli Bliss , Business...
The COVID-19 pandemic has turned the healthcare ecosystem on its head. The outbreak led to sharp decreases for in-person visits and the delay of elective care procedures, due both to official public safety measures and consumer’s avoidance of exposure. Care providers and health systems have leaned on technology to provide much needed care to patients at home, through telehealth consultations and remote patient monitoring programs. Parks Associates data reveal that telehealth use...
by Jennifer Kent | Sep. 18, 2020
Tags: Apple, care management, coronavirus, COVID-19, digital health, fitness apps, Google, privacy, remote health monitoring, social wellness, wearable
Tags: Apple, care management, coronavirus, COVID-19, digital health, fitness apps, Google, privacy, remote health monitoring, social wellness, wearable
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