This consumer research highlights the adoption of traditional and emerging connected devices. It provides an overview of customer-reported problems with their connected devices and identifies the leading issues faced by consumers when using various connected devices. This 360 View examines the consumer appetite for self-help, professional, and premium support services, as well as consumer adoption of extended warranty services.

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Publish Date: 3Q 2017

Slides: 119


Authored By:
Patrice Samuels - Senior Analyst
Katherine Li - Researcher
Dina Abdelrazik - Research Analyst
Yilan Jiang - Senior Research Manager
David Mitchel - Research Analyst

Published by Parks Associates
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