360 View: Supporting the Connected Consumer provides a detailed assessment of the current market for support services, including consumer adoption, expenditure, usage, adoption drivers, and renewal rates.

This 360 View gauges the degree to which consumers experience technical problems when using and setting up their devices, especially new smart home devices, and how those problems are resolved. It investigates the demand for support and warranty services and examines new premium support business models for the smart home and traditional connected devices. It also examines the use of self-help services and the demand for smart home support services and assesses the adoption rate of support services at the time devices are purchased.

Publish Date: 2Q 2015

Slides: 118

Authored By:
Patrice Samuels - Sr. Manager, Market Research

Published by Parks Associates
© October 2015 Parks Associates | Dallas, Texas 75248

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